Domino's Pizza — Restaurant in California

Terrible Experience and Zero Accountability

What a complete waste of time and money dealing with unprofessional and incompetent employees. I ordered two pizzas today and one of them came completely wrong. It was not even my order. The app would not let me fix it or request a replacement so I called the store to get it sorted out.

From the start the employee who answered had an attitude and acted like my issue was an inconvenience. After having to explain the situation multiple times she finally agreed to remake and resend the pizza. When it arrived it had mushrooms on top and no Philly steak which was exactly the opposite of what I ordered. I tried one slice just to see if there was any meat and it was nothing but mushrooms.

I called the store back three times and each call disconnected right after the Domino’s greeting. At that point I was out of patience and decided to go down there in person which I should not have had to do as a disabled combat Marine veteran who specifically orders delivery for a reason.

When I arrived one employee tried to help but said only a manager could process a refund. I asked for a refund for one pizza the delivery fee and taxes since I had to come in myself to fix their mistake. The manager refused claiming their meat is weighed and that she could not refund me until the next day. She even pulled out two tiny pieces of meat from one slice and tried to say the pizza was made correctly.

She was not wearing a name tag did not identify herself and spoke with attitude the entire time. I have worked in retail and if a customer returns something you refund them immediately not tomorrow. That is completely unacceptable.

This is now the second time I have had to physically return food to this Domino’s. It is unbelievable that employees earning twenty dollars an hour cannot properly make a pizza or take responsibility for their mistakes. Terrible food terrible service and zero accountability. I will never order from this location again.

Semper...

We recently tried different large and extra-large Brooklyn-style pizzas from Domino's Pizza in Fallbrook, and while the thin crust was enjoyable, we were consistently disappointed by the lack of toppings on each pizza. Regardless of the selection, the pizzas had very sparse toppings, with only one or two pieces of sausage or onion per slice and a disappointingly small amount of feta cheese. Moreover, the slices were unevenly cut, adding to the overall dissatisfaction.

Despite our repeated requests for double cheese, the pizzas consistently arrived without any noticeable increase in cheese. This lack of attention to customer preferences left us feeling unsatisfied and questioning the value for money. Even with the use of coupons, the pizzas seemed overpriced considering the meager amount of toppings provided.

On a positive note, Domino's Pizza in Fallbrook does have the advantage of staying open during late hours, which is convenient for those seeking a late-night meal option. However, this convenience alone cannot compensate for the subpar quality and disappointing service experience.

In conclusion, our experience with Domino's Pizza in Fallbrook was below average. The pizzas consistently lacked ample toppings, failed to provide the requested double cheese, and were delivered with unevenly cut slices. While the availability during late hours is noteworthy, it falls short of making up for the overall unsatisfactory experience. We sincerely hope that Domino's Pizza takes customer feedback seriously and makes the necessary improvements to deliver a better dining experience...

By far the worst experience I have ever had in the food industry. I’m still trying to figure out why I had to argue over the phone/in-person with the rude bald headed manager who insisted that my CUSTOM 2 TOPPING PIZZA that I only selected Philly Cheese Steak as my ONE topping selection, must be made as a “Philly Cheese Steak Speciality Pizza” with chicken, onions, peppers, mushrooms AND PHILLY CHEESE STEAK, because I quote “they are not like other dominoes and this is how we make it”. I had to argue with the manager that the pizza I ordered was a custom pizza. The items I selected for this pizza was, HAND TOSSED CRUST, MARINARA SAUCE, CHEESE, AND PHILLY CHEESE STEAK as my ONE topping on a CUSTOM TWO TOPPING PIZZA. I don’t know why you would put CHICKEN, MUSHROOMS, ONIONS AND PEPPERS on a TWO TOPPING PIZZA, and still refuse to make my order because again, I quote, “they are not like other dominoes and this is how we make it”. I don’t know if the manager was having a weird ego trip or just hates his life. But I wish better for him and hope nobody has to go to dominoes and argue with this man about the items you personally selected online to be on your pizza, and for some reason they just decide to add more items because “that’s how THEY make it”. A CUSTOM TWO TOPPING PIZZA but they can just go ahead and throw on whatever toppings they want. Hope the...