Taco Bell — Restaurant in California

Taco Bell Sonora, Monday, September 22, 2025 7:30 p.m.

Went through the drive through. Had a problem with my order. I went inside and asked to speak to a manager and someone (a larger man with dark hair, maybe hispanic) told me that there was no acting manager on duty and I said, "Well, who's in control here?" He then pointed to Jayden. I began to explained to Jayden (acting man in charge) that my Supreme Crunch Wrap did not have any sour cream and I had eaten through half of it and hadn't experienced it and there was very little lettuce on it as well. The staff said, "That's the way it is." Jayden said, "It's mixed in and that's why it's mixed in with the beans, so it's creamy." I said, "It's not there with the beans and I proceeded to drop my crunch wrap on the counter, open it wide with my fingers and show them that there was no sour cream, then, I saw the glob of sour cream in there that I didn't even see nor did I get a bite of because it was globdual in one spot and he told me, "It's mixed in, it's all here you can see it, it's all here everything's there." I said, "Can you just make me a new one?" He said,  "No, we're not going to make you a new one,  you're not going to get that, you can have a refund, but I'm not making you a new one.  You have everything on there and you're not going to be getting free food." My Dwight, whom was standing behind me, offered to buy a new one,  but he argued and said, "You're not getting free food." I said, "That's not what I was trying to do." He said, "Then you're going to have two of them and that's free food."  I initially went through the drive through and Jayden was the same one that slammed the window in my face when I had to open my car door to do business with him because I have a troubled car door. We were over a 100 miles from home. This is not how they do business back where we are from. They actually say to you, "Oh, I'm sorry let me fix you a new one." Not here! The entire experience...

I normally like going to taco bell for the cheap, fast, and delicious food! However, a group of friends and I, walk into taco bell at 10:40, 20 minutes before the long was suppose to close, and when we walk up to order, the worker informs us that we are unable to sit down in the restaurant and enjoy our food, instead she tells us that we have to take our food to go... I would have understood if it were 5 minutes till they close the lobby, but they made us take our food and eat it outside in the cold instead. I will obviously be coming back for the amazing food, but I was very disappointed with the staff that night. Finally, I ordered my chalupa without tomatoes and there was a nice little box with "- tomato" on the top, while everyone else was normal, when I open up the box, my chalupa had tomatoes, and my friend had the chalupa without tomatoes, this is a recurring issue I keep having with taco bell. They always mix up...

The restaurants been open for 45 minutes yet they have not fixed the menu board in the Drive-Thru letting you know what's for breakfast and they wonder why it's so hard to get the orders right it's very difficult ordering food from this restaurant especially when you order one item and it's the only one with that name yet they still asked you five separate times what you ordered and get it wrong. I come to this restaurant every morning 5 days a week for months and order the exact same thing each time yet I have to draw the employee a picture and slowly State my order every single time like I'm talking to a toddler. . I miss the old employee that knew what they were doing... I guess I'll be going back to a real restaurant where they actually know what I want before I walk in the door and start cooking my food the second they see my car pull in the parking lot now that is a...