Mountain Mike's Pizza — Restaurant in California

Bo (Beaux?) the manager at the location got the email from corp that they had asked me to send. He reached out to me personally to chat about the experience. I greatly appreciate his taking the time to talk with me and also to our server to make it better. Here's to getting back to the normal good service we've had before this.

So Grimaldi's is absolutely stellar when it comes to the food. We absolutely LOVE their pizza and calzones. Every other time we've been there, we have had zero issues. HOWEVER... gotta deduct some stars for the really sub-par service we got Sunday. I can understand the manager advising us that the fires in the ovens had to be stoked, and we would have to wait awhile. A-ok, there is a toy store next door for the kids, no big deal. He's an awesome manager and always super nice. But the young lady who I'm guessing was the bartender and also taking tables (I'm guessing it was due to shift change times etc. I've worked in the food and bev industry for quite awhile in the past, so I get how timing goes...BUT still zero excuse) was a WHOLE other story. Just for reference, she's the blond with the pink under-color to her hair (you know, in case you want to ask for someone less grouchy...or management wants to have a little chat with her). So we come back about 30 minutes later, get a table, and right off the bat, she brings my friend and I dough for our kids to play with and pretty much tosses it on the table. Not so much a hi hello, I'm so and so...she was monotone and well, snotty. Like I could hear her rolling her eyes at the fact she had to be there at all. So we proceed to order drinks and at that point she asks if we want salads (no, we are ok, no salads) and my friend says we know the ovens are almost done and it will be a few minutes, but here's our order, just somit can at least be entered. Ohhhh em-gee here comes the monotone eyeroll again... and I quote 'Ummmmm yea, I can't put that in right now...' Like ZERO politeness...she was at out rude in her tone. You know how tone of voice says everything?? Yep she could learn this, just saying. We totally got it would be a few still, but her tone and attitude was uncalled for. Proceed to the rest of the meal...food comes out, she does bring us refills, but zero cheer, zero smile, all bitter. Not even a 'hey how's your food?' Nope, leaves it for the nice manager guy to do. So we finish our meal, blah blah blah...and we wait and wait and waaaaiitttt. Meanwhile princess pink hair is engrossed with some guy who had walked into the bar area and is flirting with him. My friend goes to get the hostess to see if she can get the girls attention and to get some boxes for us. Pink hair finally comes back over, grabs our stuff to put in the boxes in the back...and brings the checks, but not one time does she ask still how it was or oh hey, if one of us might be Prairiefire members (I am...I think we get a  discount of some sort but I was never given a chance to inquire ).  Folks this is the closest I've come, as an ex server and bartender, to NOT tipping. That's how awful she was. So the point is: we love Grimaldis. The pizza and calzones and food are amazing. Service is usually pretty good. But on this one day, this girl almost ruined it for not one but two families. We'll be back, but not in her section. Maybe in the meantime management can give her a bit of an attitude fixer-upper so other customers are...

I was reading through the reviews before I started mine because I was surprised at how low the stars are. A lot of the negative reviews looked like they were meant for one of the other locations in the Sacramento area. If you’re going to waste your time writing a negative review about a one time experience, use your brain and write it for the correct location.

I’ve worked at this location before for quite sometime. The pizzas never looked bad, and this is a very clean restaurant. This is one of the very few pizza places where they do their dough and other ingredients fresh daily. If you’re going to write a negative review about a one time experience, just eat a frozen pizza. A lot of you sound like a bunch of Karen’s.

This business is family owned. They make an honest living. Something not everyone does nowadays. Working in fast food/customer service is very challenging because you deal with rude people, every day. A lot of people come into restaurants with this entitlement attitude towards people that work in fast food/restaurants, so of course it is a big challenge keeping a smile on every day, throughout the day.

Even if you had one bad experience, it’s not fair to sit down and write a negative review about it. There is not ONE restaurant that will be perfect every single time to every single customer.

Be supportive of businesses, especially in today’s economy. They work hard to get where they are at.

Also complaining about not getting a pizza delivery at 830pm is ridiculous lol. A lot of restaurants close...

Went last night and our whole family was disappointed. They have raised their prices and now seem to be using way less quality ingredients. Crust was awful. When I called in to order the girl was not pleasant or friendly. Seemed to be annoyed by me even calling. When going in to pick up was going to order 2 salads to go, it would be a additional 10.00 dollars. Really not even using the all you can eat salad bar but had to pay for it. So didn't get the salads. Same girl was very unfriendly, seemed like she did not want to be there or have to deal with us. Used to be very good pizza and friendly helpful service. Not anymore. We went about 6 months ago and got the same service but thought maybe were there on a off day, and the pizza wasn't as bad as last nights. Needless to say we will never...