Mr. Pickle's Sandwich Shop - Castro Valley — Restaurant in California

VERY poorly managed sandwich shop. Jose the manager needs to attend a seminar on managerial etiquette. Ordered on the Mr Pickles website for a pickup at 10:00am. Showed up the next morning and Jose couldn't find my order and said "can't find it".No apology and took ZERO responsibility for not having my 'group' order for a local medical practice that requested food from this restaurant. I responded with "well this isn't my problem" as he clearly was totally indifferent to dropping the ball on my order. He proceeded to tell the employees making the sandwiches to "take all the time you need, don't hurry this customer's order, he is rude"... Couldn't believe this guy. Fortunately a young lady who worked behind the cash register smoothed things over with greater finesse. Btw, that girl could run circles around you Jose. Contact corporate as I did to let them know which locations (like this one) have gone awry! I suggest that if you're hungry in CV, bring your business elsewhere (like Luccas Deli (across the street). WAY better food and exceptional...

I do like this Mr. Pickles location better than most. They always have fresh ingredients and plenty of them. Service is usually good. The only thing I would recommend is to not order through Door Dash. The app will alert you that your food is ready even if it isn't. This was a big issue for me since I was starving and went in to pick up my sandwiches only to find out they hadn't even started it because they were fulfilling all walk-in orders first. So basically I placed my order at 6:30 PM and my order was ready at 7pm. I arrived at 7:05 pm to learn that anyone who walked in between 6:30 and 7:04 pm orders were being completed and mine wasn't started. That is my only complaint. Also, in the spring and fall, if you go by on a weekend you may be lucky enough to high five Mr. Pickles himself who is waving at everyone on Castro Valley Blvd. My kids thought that was so awesome to...

Very disappointing 😔 I ordered a Dellas sandwich 🥪 on crunch bread which should have consisted of turkey breast,ham and salami however I got turkey, ham and roast beef 😑 😫. My two sandwiches, three chips and two lipton teas came to $30 and some change. Not to mention that the fountain soda machine was out of order and the bottle sodas consisted of slim pickings only 2 kinds of sodas, 3 different kinds of teas and I believe some Gatorade. The staff looked very uncomfortable and was maneuvering as if they was discombobulated. I was really hungry and on my way to track practice and wanted something while on my way. Just spend $12 out of $30 on a sandwich that was made wrong. It would be nice for the staff to actually know what goes on and in the sandwiches that they have specified. I was completely disappointed and my first time going to any of their locations to...