If there is a more cheerful person in Santa Barbara County than our server, Christina, I have yet to find her. We immediately connected over a shared history of moving about before settling into an appreciative life of snowy plover sightings and constant commutes on the American Riviera. Her beaming buoyancy was exactly the style of lilt and lift that our birthday dinner called for. In this case, a good personality paved the way for food in which love seemed to be the secret ingredient. We had entered with high hopes for the seafood--and the tempting items that awaited us did not disappoint. The lobster pique arrived with fresh herbs and succulent chunks of flesh bathed in a light, creamy cognac-scented broth. The steamed mussels were sweetly spiced with chorizo and fragrant with peppers. During our main course of crab legs and rib eye, served up with a baked potato that rivaled the titanic spuds of Idaho, we were lost in the delights of drawn butter and sizzling beef. For dessert, Christina surprised us by bringing out a blueberry crisp-inspired sundae lavished with swooping sashays of chocolate sauce. The restaurant itself was a playful mix of modern aesthetics and open-air valley forests. We had to dress warmly in order to enjoy the evening sunset and firepits in the outdoor area, but the emerging stars made braving the chill entirely worth it. Even better than the stargazing, we had the delight of grazing alongside a cyborg staff member! The service robot would zoom by occasionally with baskets of bread or heaps of dirty dishes, bound for a preprogrammed destination in its selfless act of waiting. All in all, everything from the extensive wine list to the locally sourced fish will thrill you to the gills at Willows. Why not take a gamble on the part of the casino where players are...
Read moreMy recent experience at The Willow left me utterly disappointed and disgusted with the level of service I received. From start to finish, it was a complete disaster. I would strongly advise against dining at this establishment.
First and foremost, the waitress demonstrated an alarming lack of basic hygiene and respect for food safety. To my disbelief, she carelessly placed my to-go bag on the dirty floor, exposing it to all kinds of germs and bacteria. This behavior is not only unprofessional, but it also shows a blatant disregard for the health and well-being of the customers.
To make matters worse, I noticed that while the waitress was apathetic towards me, her demeanor drastically changed when attending to white customers. It was disheartening to witness such obvious preferential treatment based on race. As a customer, I expect equal treatment and respect regardless of my background.
Furthermore, the fact that food was found on the ground, seemingly meant for animals, is absolutely unacceptable. It is appalling that an establishment claiming to provide quality service and food would allow such negligence to occur. This incident not only tarnished my dining experience but also raised serious concerns about the overall cleanliness and standards of The Willow.
In conclusion, I strongly discourage anyone from visiting The Willow based on my recent experience. The combination of unsanitary practices, discrimination, and the overall lack of professionalism displayed by the waitress made this outing one of the worst I have ever had. As a customer, I expect a certain level of service and respect, and unfortunately, The Willow failed to deliver on...
Read moreWe had to wait about 10 min cause we didn't have a reservation which i didn't know we should. But the host was able to find us a seat which was nice. Tho there wasn't really many ppl there so a little weird. But it was fine. The atmosphere was nice, the chairs were really comfortable to sit on. My first disappointment was that I pulled up a menu attached to their info and everything was much more expensive in person. But it's fine prices change I guess. We started with a chicken tortilla soup which was amazing. Also a Cesar salad which was not bad. My mom got the halibut and it was amazing. My daughter and I shared the porterhouse steak and it came with potato cassole. And cheese cake. Everything was so good! We loved it all. The waiters were great and gave eonder service. But my biggest complaint was how long everything took. It took an hr to get our food. I kid you not. It took about 40 min to get get the soups and salad. No bread was given or anything to back on before then so we were very hungry. After we ate it took forever to get our food boxed up and then again to bring the check and even longer to bring the cheesecake out. Overall we were there an hr and 40 min. And it was very exhausting lol. I hope this isn't the normal. I'd come back if I knew this was better...
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