Vino Volo — Restaurant in California

My new wife and I sat down at this place expecting to treat ourselves to a nice meal as newlyweds before our long flight home. We had more than 30 minutes before boarding started, so we ordered the open face caprice sandwich for a quick bite, and two drinks. The waitress explained that the kitchen was backed up (despite the fact that there were only four or five tables occupied at the time), and that she would be at our table in "a minute". After waiting several minutes, I took it upon myself to walk to the register and politely request that our order be prepared to go since our flight was boarding shortly. She then assured me that she would talk to the kitchen. After waiting patiently for another 25 minutes without anyone coming to our table, we finally decided to ask the waiter behind the register about the order. He reacted totally obliviously, said the order wasn't in the system, and asked if we had another 5 minutes. We looked behind the bar at the entrance to the kitchen and saw the dismissive, eye rolling blonde who was supposed to be our waitress sitting down, scrolling through her phone. When we approached her asking what happened to our order and the "minute" that she had claimed it would take her to come to our table, she explained unapologetically that she was "forced by California law to take a mandatory break". Needless to say, we did not have an additional 5 minutes to wait for our order to finally be prepared after waiting more than 25, so we paid for our drinks (apparently 2 pint sized cans of local IPA are worth no less than $30 according to this place). We've never gotten such rude and neglectful customer service at any restaurant, let alone an upscale "fine dining" establishment such as this. We expected that a high price tag would include proportionate quality and service. You get what you pay for, right? Not in this case. I would give 0 stars if it were an option. This airport pitstop imitation winery is unbelievably overpriced, understaffed, and as you can see from many of their other customer reviews, they shamelessly profile individuals based on class, race, and appearance, only serving those whom they deem worthy....

The manager redeemed herself after sitting at bar making personal calls and talking loud enough that I could hear the entire conversation. TMI. There were places she could have sat to keep those of us at the bar able to concentrate on other things. Like the music and a nice glass or two of wine or a flight. Just a suggestion for the future. Meanwhile she interrupted a conversation I was having with one of her employees about local wineries. She had very good information though and I enjoyed the visit. I will be back to this location in two weeks and we will see if things change....ps .. for those visiting the 3x points on Washington wines wasn't working day 1 of the promo on the app....I wrote to customer service and hope that gets collected in short order.... ok... off my...

I was super excited to get to the airport this morning with my daughter I usually get the white wine flight and the truffle popcorn. Excited told my daughter this is where mommy learned how to make the truffle popcorn at home. Arrived the the only waitress was super rude, didn't even wait until I finished my sentence before she told me it's going to be a long time for food because she's the only one at work. Happy holidays lady this place is the 1st stop for years with my daughter our memories was taken back with your rude attitude this morning. I'm sure some co workers are late etc but put a smile on your face or go home because the grinch attitude is horrible for business.

Critical Care Nurse trying to relax before the covid, flu, rsv overcrowded Emergency...