Dunkin' — Restaurant in Caln Township

The only good thing I can say about this lame excuse for a Dunkin’ Donuts is the cleanliness. However, on our last visit we used a piece of paper to write down our order (since it is a complex order, I know how Karen of us). The drinks we received were not at all what we ordered. We ordered 2 iced coffees, one with mocha, one with caramel, both with liquid sugar and less ice, and sweet cold foam. Unfortunately, the drinks we received were a mocha frappe with lots of ice and a caramel frappe with lots of ice. If we weren’t in a rush to get to work, and it wasn’t so busy in the drive thru, I would’ve talked to the cashier who took our order at the counter. Should coulda woulda, blah blah. Either way, it’s unacceptable to mess up an order as small as ours when it is literally written down to ensure accuracy, not even quality, but accuracy. To end this essay of a review, don’t waste your time here and just go to the coatesville location...

Sometimes this location's store is open and sometimes only the drive through, there is no rhyme or reason. Today the store was actually open. I had no wait but they didn't have hot chocolate. How do you not have hot chocolate on a chilly November morning??? I also purchased a caramel latte which I was told was ok. A chai tea latte which was the worst I've ever had so I just gave it to my son because it takes like slightly spiced warm milk, barely any chai flavor at all. Also bought hash browns which I asked for extra crispy because if you don't say that they're soft but they were still soggy because they didn't cook them longer. Lastly I bought snacking bacon which is probably the best thing they sell at Dunkin so I was happy with that. The order was out super quick, barely any wait so that was nice. The store seemed clean...

This place has really gone down hill recently. Used to be great, run efficiently, serve the best versions of everything. But the last few trips have been sub par to say the least. My most recent stop, I ordered a black cold brew with the sweet cold foam (ordered this dozens of times at other locations). They served me an iced coffee (which is very acidic compared to cold brew) and just put rediwhip on top. It was disgusting and not even close to the product I ordered and paid for.

To top it off, the line was out the next parking lot and not moving, they took forever to take each order, and when I finally got to the window I observed the 3 young males in there joking around, cleaning up tons of mess, and flies EVERYWHERE.

Very sad that this place isn't what...