Dunkin' — Restaurant in Caln Township

One employee on the drive-thru doing 3 or 4 person job and that reflects on the item you get from what you ordered. I ordered 1 veggie egg bites, but they gave me bacon and cheese bites. The other order i ordered is egg and cheese on the multigrain bagel kind of dry, and the bagel is burnt. Hopefully, the franchisee or the corporate whoever owned the store should stop cutting staffing during peak hours. Employees are struggling to accommodate the rush.

This place is a classic example of business greed. Went here today becuase its close to my work, ordered multigrain bagle with veggie cream cheese and a small coffee with a shot of espresso with 2 creamer and 5 sugar on the side, I left the drive thru without checking the items and I found egg and cheese instead of veggie cheese and the coffee has too much cream and sugar. Since I dont eat eggs this month I had to trash the sandwich and drank half cup of coffee before discarding it. Its not the employees issue its the business owner who failed to understand the pressure employees go through, if they are sincere they hire more people to handle the rush. I will take my...

The younger man of Indian decent that is running the drive thru line needs to take some intense Customer Service Training!! He was so rude and unprofessional with me that I chose to drive away and NOT get the latte I ordered because he couldn’t be bothered with my rewards app after I patiently tried multiple times to explain it to him, tried two different ways to scan the coupon on the app, he said “That’s not my problem”. Your problem is your lack of costumer service skills!!

I spend $100s at Dunkin, almost every day I get a coffee (the downingtown/Quarry Road location is the best and I will continue to support them) but I will NEVER give my $$ to the coatesville location again after you the way I was treated today.

Learn to treat your paying costumers...

Look, I’m happy to have a Dunkin so close to home. I usually opt to go inside. Not a friendly person in the bunch. Kid at the counter barely uttered a word to me. No hello or anything like that. Which seems to be par for the course here. My coffee cup had coffee running down the side of it as they handed it to me. I also had a donut, and went to grab a napkin on the way out but the dispenser was empty. It was just after 9am and no one had filled the napkins. These are very easy correctable things. And for a new store to not focus on this is crazy to me. Environment was clean and I got in and out fairly...