Sushi Freedom (Previously Koi Asian Cuisine) — Restaurant in Calverton

If you use common sense & pay close enough attention, you will quickly see that this place is not sanitary. Those large jars of the duck & spicy mustard sauce that they bring to your table are disgusting. I went there with my daughter and I had never been there before. The 1st thing they brought to the table were these 2 jars of uncovered sauce with a small metal spoon already sitting in it. It wasn’t until we were getting ready to pay & leave that I noticed that the spoon in the spicy mustard had hardened, dry, old dark mustard stuck to it (like when you haven’t opened your mustard at home for the while, and a hard, dark piece comes flying out). This obviously didn’t dry, harden & darken in the 30 minute that we spent there. What this means is that the spoon was dirty & filthy, & that these open containers go from table to table, customer to customer with the same disgusting spoon & sauce in them; & that each customer sticks their hands/fingers in there using this tiny metal spoon to scoop out the condiment & spread across their own food. Now…imagine how many customers may directly dip their egg rolls, etc. directly into the sauces, likely double dipping too. I say that to say this… These jars are way too large & too full for single use. So what this means is these open jars get refilled over & over without ever being fully emptied & cleaned…because if they were clean, how could a spoon sit inside of it & become dry, hardened & dark at the level in which the spoon sat in the sauce. I also noticed that another double container of the same condiments were sitting out uncovered & open next to the register of all places. I guess this was waiting to be passed out to the next victim that walked in the door. This is obviously a playground for various bacteria.

My daughter’s water glass also had what appeared to be a sandy grit & drip stains in it after she drank her water. When I showed the waitress this glass (whom by the way was not in any way nice, welcoming, polite, or even friendly) she attributed this to it being overly put in the dishwasher. This means that the restaurant doesn’t care enough for its customers or their own appearance to get rid of permanently stained & disgusting looking glasses. I also showed her the spoon. Her good English suddenly became iffy at best & she quickly grabbed the condiment containers & mumbled “thank you for telling me” while walking away.

There were no apologies, regrets nor compensation for this trifling-ness. I must admit, I am a bit of a germaphobe when it comes to going to restaurants… but for exactly these types of reasons. Also the fact that I’ve worked in the back of the house in several restaurants. I’ve also watched enough of Kitchen Nightmares to know that usually restaurants with massive menus (like this place) are usually are out of control messy in the kitchen with very poor health & cleanliness standards & you are likely being served old/poor quality food. After we left this place & went to another store, I immediately took myself to the restroom & made the food come up. This is not a common practice for me at all & I don’t mean to be disgusting, but I did not want to risk any sort of foodborne illness. The local health department needs to look...

Tried Koi for the first time last Friday for lunch. Had skipped breakfast so was really hungry for a satisfying meal. The service was quick and efficient, but our meals were disappointing. I had the orange chicken, which was beautifully presented and looked delish. The coating on the chicken chunks was dry, tough and hard on the edges. The meat inside was dried out and tough. My first thought was it seemed as if this portion had been re-heated. Struggled through 4 or 5 pieces and gave up. My friend, who loves Chinese food, got Triple Delight. He was disappointed, saying it was just "ok" , and he was not impressed. He took one bite of the spring roll, saying it was dried out and unappetizing, so I did not bother with mine. The one part of the meal that stood out was the "side" rice, that was flecked with onions and other veggies. One plus is you get a frosty mug with a bottled beer. Upon informing the waitress of my tough, hard, dry inedible entree, her response was an unconcerned "well, it's deep fried". My response was " so it should be crisp, moist and juicy, right?" She just took my plate and walked away ... not even an apology. Maybe we hit this place on an "off" day? A pretty place with an extensive cocktail menu, but I ended leaving hungry after a lunch that wasn't exactly cheap. May be back for drinks only but won't risk another...

I love their sushi and have been ordering from this restaurant for years. I have one complaint. I spend at least $50-100 a week at this place during my lunch break just on sushi. The manager has always been kind enough in granting me $5 off once when I forgot my coupon. 5$ off to me is not a big deal, but its the thought and gesture of good customer service. Today, the girl at the front, which may I add was rude, did not honor my request when I told her I forgot my $5 coupon for over 35$ which expires on 10/30. She cut me off when I was speaking or trying to explain. Due to the lack of customer service (for a measly $5 off) I will NOT be ordering from Koi again.

I work in customer service and I always do my best to make the customer happy, especially when I know the customer will come back. Word of advice: Get rid of your front desk person as she was very unprofessional and rude & that can make or break your business. Just so you know, it was the way she spoke to me that I will not be coming back, not the 5$ off.

If anyone is looking for a really GREAT sushi place with GREAT customer service, try Red Maple in...