Panda Express — Restaurant in Camarillo

I arrived at the restaurant at 8:40pm on 7/26. There were no entrees other than 3 or 4 pieces of shrimp. I was told that they were cooking some and it would be ready shortly. After waiting for the food to be ready I ordered the only thing available, the orange chicken and last 3 shrimp. When I went to order a beverage, I was told that there was no ice. After eating some of my meal I found a hair in the chicken. I went up to the counter and told an employee (Sara) that I had found a hair in my food. She said, "What?! Show me", as if she didn't believe me. I showed her the hair in the chicken and she laughed at me and said that was my hair from my beard. I told her that it was stuck in the breading and was clearly not my hair. She called the manager over (Brenda) and she offered to replace the food. I commented that there were no other entrée options and that was the reason I ordered what I ordered. She offered to have something made for me, however I did not have any more time to waste as I was on my lunch break and had to get back to work. I kindly asked for a refund which was begrudgingly given to me minus the cost of the beverage with no ice. Sara then chimed in telling me that I "could have just left" and "nobody made me stay" and wait for the chicken. She then mocked me for asking for a refund. I asked what the problem was and commented on the fact that she is working in a customer service / retail environment and all I wanted was food without hair in it or my money back. (A reasonable request) Again she laughed and told me "This isn't my only job." She continued to make comments under her breath as I walked out in awe of what had just transpired. As I write this, the following morning, I am still shocked at the behavior of that employee (Sara) and I sincerely hope appropriate action is taken to prevent this type of interaction...

I visit this Panda Express every two days because it’s the only local fast food place that consistently served fresh food, and they offered brown rice, which was a major plus. When I came in today to order my usual, I was disappointed to learn that they no longer serve brown rice. Despite the letdown, I decided to stay since I was hungry.

I noticed there wasn’t much Beijing Beef on display, and what was there didn’t look appetizing. I asked the server helping me if more was being prepared, and she confirmed that it can be, though it would be a wait. Fresh food is worth waiting for, so I didn’t mind.

However, just 30 seconds into my wait, an order was placed on the bar to be added to the service line. As the server turned to pick it up, she accidentally knocked the tray to the floor, along with everything around it. Both the cook and the server were visibly shocked. The server promptly grabbed a broom and mop to clean up the mess. While sweeping, she picked up the dishes and took them to the back, all except for a measuring cup, which she left near the station where ingredients to each dish is kept.

Concerned, I discreetly took a picture of the measuring cup to remind her not to forget it, as a few more guests had walked in. To my dismay, the cook then picked up that same measuring cup and began using it to prepare the ingredients for the Beijing Beef. He paused, seemingly remembering that it had fallen on the floor, and looked up at me, then quickly looked away.

At that point, I left the store and will not be returning. What started as a simple mistake left me questioning everything about the cleanliness and food safety at...

Very poor experience. I was overcharged had to explain to the person working the register twice that she overcharged me. I had to point out in the receipt what was overcharged. Manager Gladys was nice and gave me a cash refund. Had to wait for the food to be cooked. Got home no napkins, soy sauce or utensils in the bag, and they forgot my egg roll. My bowl of chicken with vegetables had about 4 pieces of chicken in it. Called Gladys and she apologized and offered a free egg roll and an entree next time I go in. I will never go back to panda express ever again. Overall it was a...