Starbucks — Restaurant in Camarillo

Overall: While the staff at this Starbucks is friendly and the place is clean, the manager's behavior is unacceptable and should be addressed.

Specifics:

I recently visited this Starbucks on a busy day. I excused myself and went outside to work on a project while still within range of the Wi-Fi. I was immediately approached by the manager, who accused me of asking people for money. I explained that I was simply working on a project, but he did not believe me. His accusatory and rude behavior made me feel unwelcome and uncomfortable.

Despite the manager's unpleasant behavior, I would like to acknowledge the friendly staff and the cleanliness of the establishment. The baristas were helpful and cheerful, and the overall atmosphere was pleasant.

Recommendation:

I would not recommend this Starbucks to anyone who prioritizes respectful customer service. While the staff and the environment are generally pleasant, the manager's behavior is enough to warrant a negative review.

Additional notes:

I understand that the manager may have been concerned about panhandlers, but his approach was unprofessional and inappropriate. He should have addressed the situation in a more respectful and understanding manner, especially considering that I was clearly working on a project.

I hope that Starbucks will take my feedback into account and address the manager's behavior. I believe that with the right management, this Starbucks could be a great place to...

I just placed a mobile order ordering 2 iced drinks, 1 macchiato and a cake pop. When my driver came home I asked about the cake pop and they never gave it to him. So my driver had to go back and get it. The baristas only gave him the cake pop and then he came back home and that’s when I realized my macchiato was also missing so my driver had to go a third time to get my macchiato. I then called the store and spoke to Logan who claimed he was the manager at the time and I explained my frustration. Not once did Logan apologize nor sympathized that my driver had to drive back three times because the baristas failed to tell my driver the first time that the rest of the order is on its way. And I don’t understand why it all wasn’t given to him the second time he went back. Mobile orders have their name on it so baristas should have known what I ordered. My driver didn’t know I just told him ask for this name order. Logan works for customer service and he should’ve sympathized more with me, it was the worst customer service I have ever received in a Starbucks. I’ve been a member since 2015 and I’ve never been...

The food and drink here is excellent, and they do a great job with COVID. There is a bathroom inside, and as of now they have drive thru, mobile order, and walk-in. If you choose to walk in or mobile order, you need to wear a mask, as this is part of their rules. There is no indoor or outdoor seating either, and dont try to sit at the tables, someone will come out and tell you to get off. The food and drink is definitely overpriced, and that brings it down for me, as well as the amount of ice they add. I usually walk in so this isn't a problem for me, but the location of the drive thru doesnt really work. The cars get backed up, because everyone loves Starbucks, and then it wraps around onto the street, and backs up that entrance/exit of the...