Dairy Queen — Restaurant in Camas

dairy queen… tsk tsk tsk. words cant describe the fury in my soul. from the moment i stepped on the premises i felt the hateful aura. our first go around we were denied the ability to order due to the fact that the did not accept our mode of transportation, walking. we are just some young kids who wanted to walk to our local DQ. sue us. anyways, this did not stop us from scratching our itch for a sweet treat. so we marched back up the camas hills filled with rage, and determination. we finally retrieved a mode of transportation that would conform to their rules and regulations, pitiful. so we arrive. but our trials and tribulations do not end here. another stingy rule at this pathetic excuse for an establishment is you can’t do more than 2 orders per car. now, i’m not made of money here, so we elected to go through drive twice to complete everyone’s orders and everyone would pay for themselves. pretty simple right, wrong. as you might be gathering from this story, nothing here makes sense. they denied us from ordering the second time we pulled up to the menu. as if they were allergic to making money, and fun. so we left. heads down and spirits broken. so here i am, writing this review, plotting. dairy queen in down town camas will rue the day....

I normally love this place, even though the drive thru is ridiculous! I've had a couple grumpy servers over the years, but they are usually friendly and helpful. Today, I waited over 15 mins at the drive-thru window for 3 burgers & fries (no special orders). I watched as 3 girls just stood there chit-chatting and drinking sodas the whole time. When I asked why it took so long for such a small & easy order, I was told by the (non-friendly) gal who asked if I wanted fry sauce (yes!) that they were waiting on fries... okay, we're going to get hot fries! ... nope! cold fries and NO fry sauce... The (non-friendly) gal who handed me the food told me it took so long because they only had one cook. So I waited that long for one person to do the work, while several employees just stood around! I'm thinking some cross training & customer service training is in order there for current employees. There was a young man working in the front, too, but he was actually...

I'll give 2 stars because most of the time the food is good but tonight I was disappointed with the level of professionalism from the person at the window to the manager I talked to on the phone. All of our food was barely warm (2 large orders of pretzels, 6 piece chicken strip basket) we weren't given our drink or ranch that went with the chicken strips. All of the cheese sauces were cold like they were just pulled from the fridge. The only gpod thing was the peanut butter cookie dough blizzard. When I called to tell the manager about our order she laughed at the girl in the window and said you forgot another drink. That's cool that everyone is in a "chill" work environment but there needs to be a level of professionalism when dealing with customers especially those that had a bad experience. She did offer to give us free pretzels and a mt dew but only took my first name so I'm sure if I went in they would be like "huh?"

Anyway that's just...