Big Boyz Pizza — Restaurant in Cambridge City

Before I give my review, I have a question for you, the person reading this. When you read 'Cheese and Bacon Waffle Fries' and the description goes as follows 'Generous Portion of Baked Waffle Fries Topped with Cheddar Cheese & Real Bacon.' What do you think of first? Imagine it for me for a few seconds... Okay, now let me clue you in on the disappoint that is 'Cheese and Bacon Waffle Fries.' Me and my girlfriend dined in, the hostess was very kind and quickly got our order. The appetizer we ordered was obviously the 'Cheese and Bacon Waffle Fries.' What we were met with was 4 fries practically baked together with a 1/4 cup of cheese, then very few bits of bacon were on top and the rest was, maybe, a handful of undercooked, soggy waffle fries.

What you imagined at first is probably similar to what I too imagined.

I kindly asked the waitress if the appetizer was made correctly, I wasn't angry or confrontational, just a concerned and confused customer. The hostess went and told her manager (I'm assuming nicely, because she wasn't hostile whatsoever, even after the fact of giving my cordial complaint.)

The manager then marches, rather aggressively, out from the kitchen, sets the plate on our table, and I will say she gave no friendly greeting, and had a stern and agitated tone, she then states. 'This is how it is made. It gets 1/4 of a cup of cheese.' I then asked 'Aren't these supposed to be loaded fries?' The manager quickly corrected me and said 'It doesn't say 'Loaded Fries' it says 'Cheese and Bacon Waffle Fries.' '

I then explained that reading the name of the menu item was misleading and I had assumed we would get fully cooked waffle fries with cheese stringing off of the fries when you pull them apart. She then explained that this was how it was made, again...

The rest of our meal was fine, the chicken bacon ranch pizza was supposed to have tomatoes but I had already been so rudely shot down once, so I wanted to spare my last bit of pride.

To finish this review off, all in all, good food. The managers are rude, I've had many problems with multiple managers there. The employees are kind and understanding, and it's a nice place to eat, but just don't get their cheese and bacon waffle fries, or cross on the wrong side of their hateful...

Just ordered a DELIVERY pizza and salad and was told 20 ton25 minutes. I paid with my card over the phone including tip. An hour later I call asking about my order and she said she has it as pickup, said it should still be fresh and will send driver when he gets back and then tells me she is charging me delivery fee! What a ridiculous series of comments and treatment. Why would I pay over the phone if I was coming to the store anyways? And then charge me MORE after the fact?! Make that make sense! I hope Chicago's Pizza ya all out of business. I sure won't be using your services anymore after this....

I ordered a large pepperoni pizza and I came back to pay for it and it was a completely different pizza than what I ordered so instead of correcting THEIR mistake they charged me full price for a pizza I didn’t even order and wouldn’t remake the correct one until I paid for them both. Horrible way to conduct business. The old lady running the counter was very rude, hateful and nasty. It was just an awful experience. Pizza 3.14 is a thousand times better and much better...