Caribou Coffee — Restaurant in Cambridge

I have been to this location many times. A few weeks ago When I was inside doing homework All I could hear was the staff speaking poorly about upper management. Let me quote,”I’m sure he didn’t text me because he’s afraid of me”. Referring to a manager asking staff to come in early or cover a shift. How they did not like staff members that weren’t there and how their boss doesn’t do a good job and does not like him. The words spoken were much more cruel than the way I’m speaking about it now. This is not someone customers should hear from across the store.. ever.. There have been two girls that work at this location that have been consistently rude every time I come into this location/ drive thru. Again today I went thru the drive thru and I got the sliding screen slammed on me after paying because she was unhappy I was paying with the caribou app, very obvious attitude, only words out of her mouth were “your paying with Apple Pay or a gift card (aggressively) because I was pulling up the app on my phone and that was it, gave me the bakery items and then later handed me my drink and again slammed the sliding door. Every other time I get coffee not by these two girls it’s a smile or a your welcome when I say thank you or have a nice day but never anything nice or positive from two specific people at this location. I don’t think this type of job is right for them and I don’t think working with the general public is a strong suit either. No care at all. I decided against going to an interview at this location strictly for these exact reasons as well, I don’t ever want to work at a place with such disrespect towards upper management or people who are so...

Drinks are sometimes good, sometimes terrible!! Yesterday they were terrible, tasted burnt and not hot at all, I got a survey, completed it as a complaint and District Manager Jessica called me and was the rudest woman I have ever met!! I asked who her boss was, after arguing with her for over 20 minutes and she said “Ben” that’s all I’m going to give you is “Ben”, she acted like it was a big secret and he works for the CIA!! Lol!! Jessica, grow up and act like a manager!!! When you receive a complaint, don’t argue, APOLOGIZE!!! And maybe train your revolving door of employees to make drinks that don’t taste awful and train them to clean the machines so the coffee doesn’t taste burnt!!! It’s not your employees fault that store is terrible it’s yours!!! You fire people and force them to quit continuously there, it’s no wonder the drinks are awful!!! And the main reason for my complaint yesterday, besides the awful drinks was this store in particular bullies their employees if they don’t like them and basically forces them to quit, when I tried to bring this to Jessica’s attention she flipped out on me and started yelling and accusing me of being a liar!!! Good grief!!! I’m not going back there ever again, unless maybe “Ben” the secret CIA manager calls me back and we discuss things, I’m going to go to Starbucks, everything I’ve ever gotten there is delicious and they treat everyone...

What is wrong with this place. I've had it happened twice and when I asked them to remake it each time---they acted as if it is the end of the world. If I am going to spend extra money for a premium coffee drink I expect I will get a premium drink. I ordered a small drink and asked them to leave a little room and somehow they assumed I wanted in a medium cup both times! Really? Last time I already told you and again---it should be asked to be put in a medium cup and not assumed! Guess what the manager Debbie told me to do next time I order (as if I plan to come back!) to ask for less milk! Ummm. How about if they put too less of a milk? Talking to her was like talking to a wall. Why bother. I've been to a lot of caribou coffee places and have never had a problem with my orders---and why now? They also cheated me of my medium free drink for buying the $25 gift card. They took it off of my small drink but in the "medium" cup I guess. I miss Starbucks. If they only had almond milk I would drive the 20 miles to get some. They were always so nice...