KFC — Restaurant in Campbellsville

It’s a shame there isn’t an option for 0 stars, I definitely wouldn’t even give 1 star to this restaurant.

30 minutes after ordering on your app, I get to the campbellsville Ky KFC. They said it wasn’t ready yet, they’d been busy with the drive through. 1 car in the drive through and 2 other customers. I asked why my order was showing complete 29:14, flashing. The 2 women working said they didn’t know.

Then when asked when I get the following excuses, which contradicted each other…

1. drive through was busy
2. the order on the front screen didn’t “go to the back” so they didn’t know about it.
3. they didn’t know why it was flashing complete
4. they were out of dark meat (a wing flipped out when the manager (she called herself that) or team lead (the other lady called her that) SLAMMED the warmer/oven door and stormed out to call someone, not sure who.

At this point I asked for a refund. McDonald’s can give a refund even when order purchased on the app. They said they couldn’t refund, yet couldn’t provide my meal.

I’m currently disputing the $39.74 charge on my debit card for a meal I never received. The most alarming part of the entire experience is the manager/team lead SLAMMING the door of the oven and the lady behind the counter walking out, not once but twice. Left the register unattended, with 2 other...

At noon, lunchtime, I was informed only one of the two chicken varieties were ready; the original. OK that is my preference, but not a good look for the restaurant. I placed my order for a number one (2 piece chicken combo) and with tax my total was $8.23. And then I waited. And waited, and waited. Our party of 3 were the only people in the restaurant, and there was one car in the drive through. Since the chicken was already ready, as is the side of macaroni, I can only imagine the employees were rapidly making me a biscuit from scratch in the back of the kitchen... however, the building anticipation of this meal was anti- climatic when I received to two smallest pieces of chicken I have ever received from a restaurant. I've had more chicken in a 4 piece box of mcnuggets. By twice. For only $8 bucks folks. Hurry over and you can get...

I tried the new spicy wings and loved them, but like so many things in restaurants now, they are only available for a limited time. I thought that they would be sticking around at a higher price point, but I was told by someone who works there that they would be going away at the end of the month. I guess after this month, I will be eating at KFC a lot less often. These restaurants think that "limited time" items greatly improve their business. Maybe that is true, I do not have access to those numbers, or maybe it is a supply chain issue, but in my case, it makes me want to eat there less.

People are creatures of habit, and constantly changing your menu will only succeed in attracting a new audience for a short period of time instead of long-term customer retention, which should be the goal of...