KFC — Restaurant in Canton

I have never ordered food and received what I asked for. Literally. Not once. So shame on me for not checking my order before I drove home. I ordered two $7 fill ups and requested mac and cheese for both. I also ordered two extra biscuits. I order two extra biscuits every time, and every time this is what they forget. Every time. This time was no different. Additionally, I received mac and cheese in one meal, and mashed potatoes and gravy in the other. Since gravy makes me gag, I drove all the way back to have my order corrected... yet again. I live in Perry, so it was 15 minutes home and then 15 minutes back. I, and numerous other people, stood in line for approximately 15 minutes without so much as our presence being acknowledged. Granted, it was 6pm and the drive thru was backed up, but that just reached a level of ridiculousness. I finally said "can those of us at the counter please stop being ignored" before someone finally acknowledged us. They agreed to correct my order and asked for my receipt. I checked the replacement order just to find that yet again, I'd received mashed potatoes and gravy. The manager says that is what is on my receipt. So I say "well, then your employee rang my order up incorrectly and I need it fixed". I mean, I was very clear in requesting mac and cheese for both when placing my original order. He said it is their policy to only correct it to exactly what is on the receipt. My blood was starting to boil at this point. I drove all the way back to get the mac and cheese (and biscuits) I'd asked for, and you still will not give it to me to correct your employee's mistake? He says it is a $.50 upcharge to change it to mac and cheese. So I ask him, "I just had to drive all the way home and then all the way back to correct the order that your employee incorrectly entered, and you cannot eat the $.50 for my inconvenience?" They would have gotten their $.50 if she had rang it correctly in the first place. He responded again (robotically) that it was their policy to only replace exactly what was on the receipt. So I gave him the $.50 because I just wanted my dang mac and cheese and to go home. He then turns around and asks me if I want a free cake for my inconvenience. Are you serious? The only thing I wanted for my inconvenience was to have my order replaced and for them to eat the $.50. You won't do that, but you'll give me a more expensive entire cake for free? How does that even make sense? So at that point, sure. Give me the free cake. I donated it and my original incorrect meal to the guy begging at Walmart. He, at least, seemed pleased by this outcome. That was my last straw with them. I'm just done...

If I could give zero stars I would. Approximately three weeks ago I spent a fortune on dinner and the whole order was messed up. I ordered an extra thigh and got extra fries. I ordered mashed potatoes and got mac and cheese( you can throw against the wall and it would stick). I called in and the Mgr. Took down my name and what was messed up and told me I could pick it up on my next visit. Well I still didn't get the messed up items tonight( 5/4/2024). We told Susana 3 times and she said it would be taken care of at the window. While I was sitting at the window for another forgotten item from my current order tonight they were congregated at the window looking out laughing while the manager handed out the window the forgotten item from tonight's order but nothing from the order I paid for from the previous order. Such inept people that work here from management to lower workers. I am NEVER coming back to KFC ever again! You pay for food you never get. I will take my business to Waco market, Pizza Oven, or West End Pizza. They have workers that are responsible adults that make sure the customers get what...

Love just Love there chicken Pot Pies 😋🤤Let's be real, when it comes to comfort food, KFC's pot pie is my undisputed champion. Forget the chicken buckets for a moment, and let's talk about that masterpiece of a flaky crust. It's not just a lid; it's a warm, buttery hug that crumbles perfectly with each forkful. Seriously, the texture alone is worth the trip. And the taste? It's pure, unadulterated down-home goodness. That rich, savory gravy, the tender chunks of chicken, the perfectly cooked veggies – it all comes together in a symphony of flavors that instantly transports you to Grandma's kitchen. It's like a warm blanket on a cold day, a reminder of simpler times, and just plain delicious. If you're craving that comforting, home-cooked vibe without the hassle, do yourself a favor and grab a KFC pot pie. It's my absolute favorite, and I guarantee you won't be disappointed. That crust? chef's kiss...