Wendy's — Restaurant in Canyon

Waited in “drive through” line for about 32 minutes. THIRTY-TWO! With 3-4 cars in front of me. I literally started dozing off. I was tired after a long day and thought I’d grab some ‘fast food’. Now I remember why I don’t eat fast food but every couple months. The little guy at the window was either learning how to do his job, just extremely slow, or high. I’m not sure. When he opened the cash drawer the whole thing came out and crashed at his feet. Soooo. I sat there, at the window while he picked up every dollar and every coin off the nasty floor at a snails pace. I was sick to my stomach by this point because I was so irritated. But there’s more. I wait forever thinking at least the food will be good, right? I’m not a picky person about food. This was the worst hamburger I’ve had, ever. I usually love Wendy’s burgers. The burger was room temperature, a little soggy I guess and the fries were actually cold, tiny, greasy, and floppy, and inedible. I did get a frosty, thank god. It was good and it was gone quick. I ate about 1/4 of the burger, 2 fries, and all my frosty. The rest was a waste. I won’t go back to...

I have reviewed this location before it closed and got rebuilt and I am reviewing again after being built. Before it was rebuilt, they wouldn't change out the oil so the fries tasted terrible. Everything looks great because it's new now BUT food quality for Wendy's has gone downhill majorly. The burger and chicken is tough and dry and the fries have gotten thinner almost like McDonald's fries. The re-formulation of the patties are terrible which is definitely a corporate issue. Specifically, the chicken texture is as if the chicken was steamrolled and flattened and so it's extremely tough. The Wendy's chicken used to be like normal chicken breast but now the texture in flavor is so wrong. The location is fine but Wendy's has gone majorly downhill to cut costs on food and that's a shame. Wendy's used to be one of my favorite fast food chains, now they are just like all other major chains. The only good thing about the food are the choices in soft drinks. I won't be back to this, nor ANY Wendy's ever again. Again, this is a corporate issue, not the location... sad. Can't wait for Whataburger to open up in canyon, they are the...

The food is usually pretty good but I have had to wait in excess 15 minutes on multiple occasions even when there is nobody else there. We actually had to call them because the lobby was closed and we had been sitting there for about 12 minutes only to be told that they waiting on the chicken which they said took 6 minutes. The manager acted put out and never could explain why we were still waiting several minutes after we called even though it was clear they just forgot about us. We eventually got our food after about 15 minutes even though the chicken was only supposed to take 6 minutes to cook. The employees or management don't even have the basic training (not that this should require training) to say sorry for the wait. In fact, they act like its your fault for bothering them. If it was based on the management alone, it would...