Kumo Japanese Steakhouse — Restaurant in Cape Coral

Dear Kumo supervisor, Please take immediate action. Since you DO NOT have an email address to send this review to.

I recently visited Kumo Japanese Steak House in Cape Coral on Friday, March 28, 2025, and unfortunately, it was the most disappointing dining experience since the restaurant opened. My wife and I are frequent patrons, which was a significant letdown compared to our usual visits. We were genuinely disappointed.

Upon our arrival, we were informed that the chef was running behind schedule. This news set a rather anxious tone for the evening, starkly contrasting the usual relaxed and enjoyable atmosphere. When the chef finally arrived, his presentation lacked the usual excitement and flair, such as the impressive table-side fire show we love.

As the evening progressed, the quality of our meal went downhill. Our steak and shrimp were overcooked, and we hesitated to mention it for fear of further delaying our meal. Even the chicken was far from perfect. The one redeeming aspect of our meal was that our server consistently refilled our yum yum and garlic sauce, but this could not compensate for the overall disappointment of our food.

Despite our disappointment, we remain hopeful for Kumo Japanese Steak House's future. We encourage you to address these issues and maintain the charm and quality that we have come to expect from your establishment. We look forward to a more satisfying experience on our next visit.

I was disheartened to inform your restaurant about our experience via this email. As a professional in leadership, I strongly feel a manager's attitude can make a huge difference, especially when addressing customer concerns. It's frustrating that I felt ignored and my feedback wasn't taken seriously. Many customers understand that mistakes can happen in the restaurant industry, but management must acknowledge and address these issues appropriately. The lack of an offer for compensation after such a poor meal only adds to the disappointment. Kumo must take this opportunity to engage with patrons actively, listen to their feedback, and rebuild trust to ensure that future visits are more enjoyable. Communication and accountability are key, and they need improvement in both areas.

Thank you for hopefully bringing this to your leadership's attention.

I have hesitated to write any social media review for the respect of your business; however due to the lack of concerns from you management I...

I am a regular of this place and i am giving a 2 star rating to attract the attention of the owners. I have been their customer on a regular basis and i usually rate the food as 5 star. Today on April 15 i made a reservation as usual for Hibachi myself and my two kids who like to sit in the middle at the Hibachi so that they can enjoy catching food by the chef.

After we checked in, the hostess insisted that we sit at the end of the Hibachi table, i insisted on picking my seats and was considerate to leave a 2 seat place on the left side for a couple and 4 seats on our right. The Hostess "Cassy" was extremely rude and not only that but after seating us walked away with an attitide like a teenager would act at home with his/her parents, which is so unprofessional.

I expressed what happened to the server "Jodi" who was super nice and understanding and apologetic. The real problem is when a woman who claims to be a manager by the name of "Jessy" came back to ask me again to move my seats, not even apologetic about the unprofessional behavior of the hostess. The worse part is when i asked her for the name of the owner of the place so that i can reach out to them, and she refused rudely to give me the info under the presumption that this is "private info" ! Being a CEO of my own company, i was appauled by her behavior. She insisted to charge me a "private party charge of $30" to keep my seats, just to mention that she had the option of seating a couple on our left side and two couples on our right or even a party of 4. At the time, i was furious, and told her that i would even pay $50 and keep my seats.

As a manager, she should at first be apologetic for the unprofessional behavior of the hostess, but not only that, she should have been accomodating to the customer's requests especially when the customer is a regular. She did not care and was extremely rude.

Since the manager refused to give me the name of the owners, i had no other option but to post my review hoping that i get their attention and they get to read it.

Excellent Hospitality is a necessity in any business especially in a restaurant business.

Kumo in Cape Coral has always been one of our favorite places over the past years, but i had to share what happened today.

I really hope that the owners of the place get this message, because if it was me, "cassy" and "jessy" would be fired as they are both detrimental to...

My husband and I frequent Kumo often, but it seems like lately, the service has gone downhill-quickly. We were in there for lunch today, and we ordered sushi and habachi. The food-as always-was excellent; the service was awful. We got our drinks and food-no problem there, but the lady dropped our food/drinks off so fast, we couldn't get a word in edge-wise. We needed refills; our server was nowhere to be found. When she did come by, she glanced over, then was gone again. We needed napkins, refills, and another sauce; we got none of the above. Twice, she even came over and tried to literally take food away from my husband (literally mid-bite both times). I'm sorry, but that's a deal-breaker. As a server, you have ONE JOB-make your customers happy. I'm pretty nice, but that was just too much. After waiting for the bill (OH-we had to wait several minutes to get our bill and get our card back once she ran off with it too, wasting another 10 minutes or so of our time), I paid the bill, and we left. My husband is a disabled veteran, and he walks a bit slow, so I was holding the door going outside when the server ran out, basically accosting me, to inform me that I hadn't left a tip. I confirmed that I had not left a tip, and it almost became a knock-down, drag-out fight! She was basically yelling at my in front of the restaurant that since I didn't leave a tip, we were broke and we shouldn't come back. I said that it didn't matter if we were billionaires or paupers; we were not happy with her service. I'm not sure if her English was a little shaky, but she just kept reiterating that we needed to leave a tip, as it was "not included in the bill." I finally just had to be rude and turn away from her, and returned to my car (my husband was already in, seat-belted in, and waiting, it took so long). As I mentioned above, we have always been more than happy with Kumo, and this review should in no way infer that their restaurant isn't worth going to, but I would like to stress that you should probably avoid the female server with the long, straight pony-tail, if you dislike confrontation. The other waiter there, the male, has always gone above and beyond, but I don't think it's appropriate, or professional, to be accosted in a public parking lot, being accused of being broke, when your customer service probably warrants you...