LadyCakes Bakery — Restaurant in Cape Coral

Ladycakes came highly recommended when I searched for a quality cakery this spring for a simple 6” cake to celebrate my birthday while we vacationed in SW Florida. I have to assume her reviews are by friends and family. Communication from Bess and her team seemed like an afterthought if they replied at all. When ordering the cake, I requested chocolate cake, buttercream frosting, and stated that fondant wasn’t necessary. We agreed on a simple buttercream boho design around the cake. What my husband picked up was a small cake covered in fondant. The requested frosting ruffle for the top of the cake was never addressed by Bess or her staff, so it was just blank. I called Bess when the cake arrived. She said she couldn’t access the emails to see what we discussed. No apology, no attempt to make it right. The cake itself was dry, with just a sliver of a ribbon of frosting between the two layers. We had a piece to celebrate, no one ate more than a couple bites, and we threw it all away. When we returned from Florida a few days later I sent an email to discuss our experience, as my phone call wasn’t returned. Cake was picked up on March 22, first call was made that same day. Follow-up phone call was made March 26, with an email sent March 30. I explained to Bess how disappointing the cake was, her reply was yeah I can’t see the emails, but you can have a cake in the case that’s already made. I reminded her that we don’t live there and that wouldn’t be an option. I also sent all the correspondence emails to her for her viewing, since a business that replies on messaging suddenly couldn’t access those messages. The excuses for Bess’s bad customer service in all directions came one after another at that point. Even arguing that they didn’t agree to my order because I “only stated fondant wasn’t necessary, not no fondant” and that she can’t do anything about an order several weeks later (it was 8 days between pick up and when she replied to my last email). A phone call or email confirming anything in question would have made a difference. In the end, no offer to make anything right, kept my $100 though. Buyer beware, this business doesn’t stand behind their work. Integrity is part of what builds a successful small business (I own one myself) and LadyCakes is...

Very disappointed with Lady Cakes. They came highly recommended by our wedding venue and had great reviews and pictures so we decided to go with them. I asked for wedding cupcakes and a groomscake and she gave me a quote for wedding cupcakes and grooms cupcakes. I clarified that I wanted a grooms cake, not cupcakes, and sent her pictures of what I wanted for each. It did take her sometimes weeks to respond, but I totally understand that she is busy with her business. Since we are from out of town, a couple of months before the wedding I told her I would be in town for 2 weeks before the big day and wanted to schedule a tasting. I asked her numerous times about when I could schedule and gave her my availability twice, but she would either just not respond or respond to other questions and ignoring the tasting. After paying my balance (without even getting a receipt for my 2nd payment) and just accepting that I wouldn't get to do a tasting despite all of my attempts, I get an email a couple days before the wedding saying that she still hasn't received my flavor choices and needs them ASAP and if I was still interested in a grooms cake. I never once said I wanted grooms cupcakes and it turns out that's what she had charged me for. She was extremely rude about the mix up saying that it's just hard to do things through email (even though I tried to schedule tastings and when I called she was never the one to answer the phone) and never apologized or anything acting like it was my fault. The cupcakes and groomscake tasted fine (although the cupcakes were the wrong flavor) but I was a bit disappointed when I had asked for white and light blue cupcakes and there was only really a light blue ribbon on the cutting cake...everything else being white. I just had higher expectation for how over pried it was and if anything, better customer service. Regardless, I just think there is either a lack of professionalism or she is just too busy to be able to accommodate every customer. I just wanted to share my experience, especially for any out of town brides. We may have had a different experience if...

I understand this is a small business, but at the end of the day transparency & accountability will always help your business grow. This unfortunately will be my first & last time coming to this bakery. The customer service was disappointing as it was my first time coming in. I know I look younger but the lady who took care of me was rude and told me the photos I showed her she could not accommodate what so ever. Told me “this isn’t a grocery store” when I was just trying to work with her. Was super close to just walking out (and I should’ve) but I gave them a chance once the lady realized I graduated college and started being nicer. This place is for you if you want an all dry cake with a tiny sliver of frosting & crooked writing! I guess I should’ve known before going in. They did call me to follow up and was apologetic but because I said that the cake looked great at pick up (they gave me 15 seconds to look) while she was holding it in her hand before she had to package it all in the back. I almost felt like I was arguing with this lady on the phone for her to understand my frustration which is something you should never do with customers. Imagine someone telling you at your party that they could’ve make a better cake then that :( I wanted to cry. She kept saying how she was in shock because of her great reputation and getting constant good feedback. Unfortunately not everyone is going to experience this. No one touched my cake but me. After reading your other reviews I’m sure your response will be nothing short of defensive, I understand that’s how your policy goes but the rude customer service does not excuse this. I told them I wasn’t going to write a bad review since it meant A lot to them but after seeing how they respond to constructive criticism through past reviews, I felt it necessary to be shared. (First two photos is what I got, second two photos...