We stayed at The Westin Cape Coral Resort at Marina Village from August 7th thru August 14th.
The following interesting episode took place at the Marker 92 Restaurant on property, a restaurant of high reputation. My wife Nina & I went for lunch on Tuesday, August 13th. When we arrived at the restaurant, we were met by Miss Karen (I do not know her last name.) She said to my wife to sit anywhere you like, as there were no other patrons at that time. My wife chose a nice booth which looked comfortable and had a curved back. But right away Ms. Karen said “The booths aren’t that comfortable; they’re difficult to get in and out of”. So, we selected a table next to a window. The interesting part is that within fifteen minutes Ms. Karen was happy to have another couple occupy that very booth.
The other part of the episode is even more interesting & maddening. Both of us ordered the Florida Salad; my wife ordered it with grilled chicken and I ordered it with blackened grouper. Miss Karen brought two plates of the salad for the two of us. As she placed the food on our table, she commented: “You will not be able to finish your plates. Somebody has put the salads on plates today; usually this salad is served in a bowl. If you can’t finish it, let me know and I’ll get you boxes to go”. After 5-7 minutes she came with water for us and repeated the exact same statement about the large size of the salads a second time. To that we said “Okay, we’ll let you know”. But in no time, she came back with two empty plastic take-home boxes and said “Here, this is for you to pack your salads if you can’t finish”. We of course had not asked her to bring the boxes to go – we were still eating! At this point, I was very upset with Miss Karen’s behavior.
I stopped eating and told my wife to pack up my remaining salad. I stayed seated for another five minutes but then got up from the table and left, asking my wife to settle the bill. It seems that she was directly indicating to us that this resort is for leisure but Marker 92 is not for having lunch at your leisure. Ms. Karen’s attitude was like that of a bully. In all my life, this was one hell of an experience for me – one which my memory will force me to remember from time-to-time. Thanks Miss Karen. Miss Karen seems to think that she is a real asset to Marker 92 and to the Westin Resort.
On top of this, I found out later in our room that the grouper was hardly cooked! It was almost raw. I will be hard pressed to recommend Marker 92 to anyone because of Miss Karen’s insulting behavior and the raw grouper resulting in my great...
Read moreThank you Bethany 🙏 🙌😎 ... Excellent breakfast, great customer service, awesome experience 😀...
Marker 92 Waterfront Bistro is an exceptional restaurant that serves up some of the best breakfast dishes in the area. I recently had the opportunity to visit this lovely establishment and was blown away by the quality of their food and the excellent service. In particular, their American Breakfast with New York Steak, Eggs Benedict with Steak, and Brioche French Toast were all standout dishes that left me thoroughly impressed.
Firstly, the American Breakfast with New York Steak was a hearty and delicious meal that left me feeling satisfied for hours. The steak was cooked to perfection and had a mouthwatering char on the outside while being tender and juicy on the inside. The eggs were cooked just the way I like them - over medium with a runny yolk. The breakfast potatoes were crispy and well-seasoned, and the side of fresh fruit added a refreshing touch to the dish. Overall, the American Breakfast with New York Steak was a perfect way to start my day.
Secondly, the Eggs Benedict with Steak was another standout dish that I highly recommend. The poached eggs were perfectly cooked with a runny yolk that oozed out when I cut into them. The hollandaise sauce was creamy and flavorful, and the steak was cooked to a perfect medium-rare. The English muffin was toasted to perfection, providing a satisfying crunch that complemented the tender steak and creamy hollandaise. The dish was accompanied by breakfast potatoes, which were just as delicious as the ones served with the American Breakfast.
Lastly, the Brioche French Toast was a sweet and indulgent treat that satisfied my sweet tooth. The brioche was thick and fluffy, and the cinnamon and vanilla flavors were perfectly balanced. The dish was topped with fresh berries and a dollop of whipped cream, adding a refreshing and creamy element to the dish. The French toast was cooked to perfection and had a lovely golden brown color, adding to the dish's appeal.
Overall, Marker 92 Waterfront Bistro is a must-visit restaurant for breakfast lovers. Their American Breakfast with New York Steak, Eggs Benedict with Steak, and Brioche French Toast are all standout dishes that are sure to impress. The quality of the food and the exceptional service make this establishment a fantastic choice for a memorable...
Read moreMade a reservation here with a note for outside seating not realizing outside was actually a different restaurant. We wanted somewhere that was a bit nicer for a birthday dinner. When we arrived we were notified that it was going to be raining shortly if we wanted to move inside. That is when we were told it's a different menu inside. Either way we opted for inside since outside isn't actually covered (it's a screen over a pergola). Once seated inside it took a short time for the waitress to come and greet us but we ordered drinks. They were served and the waitress disappeared for a long time. Half of the drinks were wrong but we never saw our waitress to even get her attention. Once it started to rain, everyone from outside came inside which seemed to overwhelm the inside. Which seems unusual considering you have a restaurant on the water in a rain prone area.
The waitress finally returned after about 20 minutes but she was merely wandering around the restaurant so she wasn't busy. We told her we were going to find something else and she didn't even seem to care that we were served incorrectly and weren't happy.
We also spoke to the manager to express our concerns and his response back was "sounds great, thank you" Seriously? No empathy or customer service to be found here. Overall disappointing experience and...
Read more