Subway — Restaurant in Cape Girardeau

Complaint: Staff rings up orders without giving you a chance to scan the app first to add or use points, then tells you it’s too late to do it and refuses to rerun the sale.

Case in point: Today the manager saw me using the app pulling up specials and looking at my existing points. There was no rush since we were the only customers in line. Rather than scan the app so I could get points to use on future orders, he rang up the sale and told me it was too late to redo it when I asked “…but what about my points?”

Restaurant managers and employees should be familiar with how their app works, whether points must be added BEFORE the sale or can be added later. When they MUST be added in advance, employees should be instructed to ALWAYS ask customers if they would like to use or add to their current points. There is no good excuse for failing to do this, especially when it involves telling customers, “Sorry, it’s too late now. You should have thought of it sooner. Giving you points is now impossible!” With the huge variety of restaurant apps today, it’s not reasonable to expect customers to remember how they all work. It is reasonable, however, for restaurants to know how their ONE app works and be able to assist customers with it.

Because it’s happened to me several times at this location, today was the last straw. The fact that the place looks nice is far less important to me than having a good experience there. Until/unless their attitude about customers improves, I...

Terrible customer service. I went in 45 minutes before close, due to my work schedule. The employee acted like I was troubling him with me being in there. I noticed they were cleaning some and I let him know if it’s too much trouble that I can go somewhere else. He replied, “what time do we close?” I said, “the door says 9:00pm”... he said, “what time is it?”, I replied, “it’s 8:15pm”... he then proceeded to say, “well we can make you something since the register is still open.”

I asked for my wrap which clearly in the name is “chipotle steak” and he took the wrap to the back counter to make it. Told me everything that was on it and left off the chipotle. Assured me everything was on there.. get home to find out that it surely wasn’t. So good job buddy, you got half of it right. It’s a steak and chipotle, minutes the chipotle. Now I remember why I don’t go to...

My husband picked us up 2 tuna foot longs last night. His wheat bread was dry and stale and my Italian herb and cheese bread was not quite done and hardly had any herbs in it. Both of our sandwich’s hardly had any tuna or vegetables on them. I’m not sure what is going on at this shop, but it’s the second time that we have received sandwiches that had sparse amounts of meats and vegetable and had stale bread. It did not used to be that way and possibly someone is orienting the staff to make the sandwiches like that. I hate to say it, but we will be taking our business to a different sandwich shop from now on. The manager needs to look into this restraint because I’m sure that we are not the only ones that have had...