Gingerbread Man — Restaurant in Carlisle

It hurts me to rate this restaurant so low as I frequent this establishment appx 6 times per year. This rating is solely on the service (waitress our party had today). I have never had such poor service. Our visit started with the waitress coming to our table to wipe the multitude of crumbs. She wiped only half of the table and the half she did wipe she put the crumbs on the floor or on our laps. Appalling! We then ordered.....this went ok. Once our food came we did not have silverware , napkins, or Condiments we asked for when ordering. We were finally able to wave down the waitress ( she did not come back to check on us). We were unable to start eatting our served meal. After waiting an absorbent amount of time and having our food get cold i went to the bar for these items ( in all fairness I passed the waitress on my way to the bar with our requested items). At the bar the manager did suppy our table with free beverages due to us running dry due to substandard wait service. Overall this restaurant normally has decent service ( as I mentioned it is a frequent restaurant I patronize). I would just hope they pay closer attention to the quality of people they hire because this waitress did not once smile or try to connect with our party or minimally ask if we needed anything.....she slammed down our requested items as though it was an inconvenience for her. Perhaps she should find a different profession. And I would hope the gingerbread man would take corrective action as I am confident this is how she routinely waits on tables. As i did witness her slamming down silverware at an adjacent table quite sometime after their food arrived. I don't know....seems like such as simple task! If you order food you want silverware to eat it with. Management I'd be happy to supply you with the name of the waitress privately if you have more then one questionable wait staff. We made sure we took...

20 of us came to Gingerbread man after trying to find a place that would accommodate all of us on a Friday night after a wedding rehearsal. I never did get the name of our waitress, but she was honestly the rudest server I've ever had. I think she rolled her eyes and sighed every time she came to our table. She asked us as a group if we were going to all be on separate checks, and we got a rude answer back when we said most of us were couples. After taking forever to get our drinks, we did get food menus. After ordering, some of us did want more drinks, but had to go to the bar to get them served, as waitress disappeared. Our food came out in waves, which with a big group is to be expected. They brought out a cali burger for one the brides, but she had order cali chicken, and the waitress was rude about fixing it. I has ordered a steak salad, but had gotten chicken. I had asked the waitress to either just charge me less for the chicken (as I was really hungry ) or bring me a little steak to add to salad. She agreed to bring me steak. So I dressed the salad and started eating it, then our waitress reappeared and took my salad saying they were going to make me a new one. WHILE I WAS EATING IT! After I got my replacement salad, the missing cali chicken appeared as our group was about finished eating.

There were a few positives about this place, the food was good once we all got everything. The atmosphere was nice and our seating arraignment for a large group was nice. If I'm ever back in Carlisle,...

Hands down the worst experience ever that I’ve had in years. I was part of a wedding party and we decided after the wedding to stop here cuz it was close. Everyone ordered drinks. I had one beer and another drink. Asked for my tab which was 7 dollars. Gave the waitress that tab and my card. Comes back and it said I was charged 60.47 for the entire table. Asked waitress to come over and explained this is not correct. She argues with me and says you handed me all the receipts for the table. Also helped her out by closing out early cuz she said it was her shift ending. Not only did she over charge my card but had me kicked out because I told her this was not correct. Still didn’t sign giving the benefit of the doubt. Had me escorted by the bouncer outside which I said sure. Then find out she grabbed my card and swiped it for another persons tab at that table. Unethical and unprofessional. Bouncer wasn’t nice who I cooperated with. I asked to speak with a manager. Long story short. The manager argues with us about the tabs and had zero clue about what was going on. They ended up voiding the checks but they made us all feel like we did something wrong when clearly we just wanted a simple tab fixed. By far the worst experience I’ve ever dealt with at a bar. Do not go here ever. They make customers feel like they are the problem. No apology was given by the way for their mess up. Other customers were yelling in the bar about waiting for food as well while this...