BRU Burger Bar Carmel — Restaurant in Carmel

Shout out to waitress Kathleen and bartender Laura for being awesome! Both of them are so kind, helpful, and go out of their way to get to know you. God bless you both! 🙏✝️❤️‍🔥🕊️

Bru Burger Bar is a wonderful place. The burgers have tasty sauces for fancy flavors. I especially recommend the Provençal, with lettuce, tomato, and caramelized onion added. Plus you can add extra vegetable toppings for no additional charge, so do take that opportunity to load up on tasty veggies! 🥬 🍅 🧅 🍄

To give you an indication of where they stand among burger restaurants, Bru Burger sits three steps above those highfalutin "burgers" at Scotty's Brewhouse and Four Day Ray's Brewing. It sits two steps above Steak 'n Shake and Shake Shack, and one step above Five Guys. Yet it sits one step BELOW the pub burgers at Bricker's Pub and Kip's Pub, and TWO steps below That Burger Joint/Oberweis.

Why are Bricker's Pub, Kip's Pub, and That Burger Joint better? 🍔 The answer lies in the patty and the grilled vegetables. To be sure, Bru Burger Bar knocks it out of the park when it comes to the delicious brioche bun. Their sauces are wonderfully crafted as well. But that's the thing; you cannot RELY on your sauces for taste. Take the sauces away from the burgers at Bru Burger Bar, and the patty is thick, chewy, and tasteless. Note to the owners and head chefs of Bru Burger Bar: Go to Bricker's Pub, Kip's Pub, and That Burger Joint, and taste their burgers carefully. The patties there are hot, tender, and juicy, and seasoned to perfection BEFORE any sauces are added. The grilled vegetables are grilled to perfection and provide tender crisp balance to the hot, juicy patty. Instead of providing all the flavor, the sauces help the patty's natural flavor and seasoning to shine. That is what a top tier burger is. 🍔

5/5;...

Awful service. I placed an order online for pick up at 645. Clearly someone cannot tell time because the food was cold when I got it home.

Upon arriving I was not greeted by the extremely rude hostess or manager (as she said she was) at the hostess stand. I went to the pick up area as I have 16 times prior and waited. No one was there nor came. After waiting I went to the hostess stand and the manager lady responded she must be busy and didn’t offer any assistance. I went back and waited longer. I went to the hostess stand a 2nd time and she sent the hostess to find the person. I got my food as it was already done and bagged. This was 635 pm. Ten minutes prior to when the order SHOULD have been ready. Upon leaving I asked for the general manager or district managers contact info and the rude manager lady said she is here, should I go get her. Apparently before leaving the hostess stand she made inappropriate or disparaging comments, the hostess could not contain her laughing while I stood in front of her. Some other manager came out and basically offered nothing other than she would speak to them. Clearly, this place is run poorly. I have eaten here on average twice a week since August 4th. 16 times to be exact. I will never return to this location. They clearly do not care about customers or the fact that my average food order is 45.00 before tip. Last nights meal was 95.00. I had raved about how good the food was only to be disappointed when I got home and had cold food for my parents who had never eaten here but expected good burgers...

Absolutely horrible experience for our 1st time. First, it was so cold in the restaurant that we could see children putting their arms inside shirts to keep warm & my elderly mother was so cold, even my father is rarely cold, was cold. Our waiter was slow, took at least 10 minutes to get our drinks. Then she took the order of another table that arrived after us. Our food was cold, my mother & father's hamburgers were not fully cooked, no manager came over, after my father complained the rude waitress treated him even more cold & rude than what she was already doing. The service was so slow. The waitress rude & no personality. Then they have a server whose hair is down his back & beard that is barely covered up. That is gross. The atmosphere was horrible & the stares my elderly Christian mother got was absolutely unbelievable, like they have never seen a Christian lady. We will never go back at least not to this location or probably none of the Bru Burger locations, if all is like this Carmel location, as my father stated, not worth the money. The onion rings were hard. Absolutely horrible. I apologized to my parents because I felt bad to take them to a place that I heard was great & we were all hungry. Wow. What a huge let down. I even got sick about after we left, my burger must have not been cooked well either. The only things I will give praise on is the thousand island sauce & ketchup. I am applaud at...