1902 — Restaurant in Carroll

Worst experience of fine dinning in my life. This does not meet the standards of an OMNI hotel and much less of a typical fine dining restaurant. The reservation mentioned the dress code that no one was following, hats, leggings, shorts were allowed, so skip that part and don’t over do it with your outfit because you will be over dressed.

The food, we started with two appetizers which shockingly came in less than 5 minutes of ordering them, that was shocking. Ceasar salad with anchovies, it did not look appealing at all but it was the only dish we actually finished. Lobster Cargot, was explained as if it was made similar to Escargot’s, but all we got was a plate of lightly warm, chewy and oily chopped lobster.

For Entrees which came shortly after the appetizers also took very little time to come out, which being in the food industry myself must’ve been impossible unless they had everything ready and warmed up, catering style. We decided to do the house recommendations of Pork Chop Schnitzel with a side of potatoes with bacon pieces and just plain cabbage and a mustard sauce that was missing in action. Salty, dry and completely inedible. Even the potatoes were too much. Next up is the Honey Roasted Butternut Squash, which was undercooked, bland and missing the corn tortillas as the menu suggested.

We hoped dessert would be a safe bet but little did we know is how terrible this decision was. Sticky Bread Pudding… this crumbled, and not in our mouths. It was dry, it was bad.

The service was impeccable. The server was in a great mood even when he noticed our dislike for the food, he was attentive, caring, honest and apologetic for things that were out of his control. That was the real fine dining experience, it did not come from the food, but from the only person who seemed to care.

For the amount of money people pay at this place for their dishes and the reputation of this hotel, they should really pay more attention to what they are serving. I had never walked out of a restaurant where I did not like a single dish or have ever returned a plate for not liking it, but every dish come out...

We were guests at the bar at the Mount Washington main dining restaurant and witnessed something that truly set this place apart: professional leadership in action.

Manager Ken Lang handled an incredibly tense situation with composure, confidence, and integrity. A couple, clearly past their limit, was rightly cut off by the bartender — and instead of caving to pressure, Ken backed his team 100%. We know his name because the guests aggressively demanded his name. The guests threw around entitlement, tried to intimidate, and hurled insults — but Ken didn’t flinch. He stayed calm, respectful, and completely in control, standing firmly by his bartender’s call and the standards of the establishment.

It was the kind of leadership you don’t see often enough in hospitality. He was principled, poised, and unshakeable. He protected his staff, upheld the experience for everyone else, and made it clear that this venue values safety and professionalism over ego.

And major props to bartender Stacey & the other bartender on, who handled the original interaction with total grace. The whole team made us feel respected, & impressed.

If anyone upstairs is questioning Ken’s handling of that situation — they shouldn’t be. He set the bar for what excellent management should look like. I hope you back him like he backed the bartenders, that’s what makes great companies. Maybe you guys lost the business of the “highly important” intoxicated guests but we’re officially going to be loyal to the brand after seeing that level of service!

Sincerely,...

The overall dining experience here was honestly disappointing. The service for our group of 12 was incredibly slow. It took 45 minutes just for the drinks to come out. Then we felt we had to order everything fairly fast if we wanted any chance of being in bed before midnight. The appetizers were decent. Mussels, cheese board, etc. The main meals however were just really disappointing. The lobster pot pie was just awful. The risotto was equally as bad. The chicken was pretty good but everything was cold. Dessert was probably the best part. The food came out incredibly slow and our waiter was really sub par. Took him an hour and a half to clear our appetizer dishes. Overall it took our group 3 hours to dine here. If you’re looking for quick service and good food, this Is not the place you want to be.

Edit: in addition to the awful dinner, the breakfast was just ok. But $30 per person for a breakfast buffet? Come on that’s pretty bad. No waffles, no French toast, no omelets, no hash browns. Just some sausage pancakes scrambled...