Jimmy John's — Restaurant in Carrollton

I gave the one star because Tney didn’t fuss at me for asking for a refund

I’m watching the guy make sandwiches scraping mayonnaise off of the countertop putting on the sandwich , he pulled his earbud out of his ear and I told him now you need to change your glove and he got mad ( Like why are you wearing earbuds at work anyway.?)

Then he gave them their sandwich and he’s making my sandwich and takes The knife he just used and wipes the mayonnaise Off on his soiled apron and then he proceeds to begin to make my sandwich.

So I stopped him and I said do you think that knife is clean and he goes yes I do. That’s when I said. I don’t agree and that’s my sandwich you’re getting ready to make so how about let’s make a deal and you just give me a refund.

So then Riley, with the jeans that are mostly huge holes. Steps up asked if there’s a problem here and I said yes the cross-contamination here is ridiculous I said I think I’ll just take a refund so she did do that quite promptly. I told her about the knife and she would not even acknowledge it.

So one star for the prompt refund and giving me a receipt for that I had to ask for

Jimmy John’s you need to step up your training! I’m grateful that I’m able to watch them make my sandwich! I guess I could give another half a star for that. Lol

Jimmy John’s 1652. Carrollton thank you...

I am a huge fan of Jimmy John's and order from them at least twice a week. This last time I placed an order via delivery I received a poorly made sandwich. I had ordered the #5 Vito and the only request I made was for it to be cut in half. I was very frustrated when I received a sandwich with just meat and cheese and little bits of lettuce. I called immediately and chewed out the young man who answered the phone, but I was very impressed with how he handled the situation. He apologized and within five minutes I had a new sandwich. I know it is hard to deal with angry customers, and this man did a wonderful job at fixing the situation and keeping a faithful costumer. This is the first time I've had an issue with this location, and I am impressed with the costumer service and how he dealt with an angry costumer. I will definitely keep...

We ordered online and went to pick up, got home only to realize we were given someone else’s order entirely, when I called to see if this could be fixed and delivered, because we were working, ( we live in delivery zone) the kids on the phone goes silent and then another guy jumps on the line who is rude and could clearly care less, I explained again what happened and he very rudely said that the only way they would deliver is is we paid for delivery..even though it was their mistake and we’re two mins from the store. I understand times are tough, but his attitude was terrible and on top of that he said “oh well your orders here then when you can pick it up” Money is tight right now for everyone, you’d think, if you want customers to keep spending their money with you, they’d treat us with a...