Cascade Roadhouse — Restaurant in Cascade Charter Township

Initially I walked excited. From the parking lot you walk in to a courtyard. The courtyard has a nice setting, particularly on an unseasonably warm autumn evening.

Once greeted by our server, we were informed it was taco Tuesday and told about $4 margaritas specials. Our group of four ordered 3. Who wouldn’t!? I asked about the Southwest egg rolls, I was told they are popular. I asked what was in them, our server told us chicken and cabbage. I mulled it over as that description didn’t sound very appetizing to me. My wife asked if it had any cheese. The server replied no just cabbage and chicken. Suddenly without taking our order the server moved on to another table. It was reminiscent of the “dog and squirrel“ meme. It was that quick. Initially I found her behavior mildly amusing. After about 3-4 minutes she returned with the margaritas. Honestly, the drinks were weak and pretty tasteless. This didn’t really approach me as a “special” if you just water down the drinks. I ordered a burger on a pretzel bun with onions, haystack onions and bacon with sweet potato fries. When asked temperature i asked for medium and to add an egg, my wife ordered the perch with fries. My father-in-law despite the the delightful and enthusiastic description surprisingly ordered the Southwest egg rolls.

Once our meals arrived it looked presentable. I asked for a coke also as the thought of another watered down margarita was unappealing to me. The egg on my burger was over hard, not runny. Which in fairness I didn’t explicitly ask for, nor was I asked of which is typical. I bit into the burger and it was very dry and well done. Not even a hint of pink. Too hungry to send it back and not wishing to eat later than everyone else, I ate it washing it down with the coke.

My father-in-law’s southwest egg rolls looked appealing, it had corn, a cheesy sauce, chicken and beans. He said they tasted great. I asked for more coke at this point.

I tried some of perch meal. The perch appeared to be in batter, to me it was on the drier side but passable. It came with coleslaw and fries. Fries were battered, crispy and tasty. Then I tried the coleslaw. I took a mouthful, on the way into my mouth, I caught a whiff of it, it smelt terrible but too late it was already in my mouth. Within a bite, I immediately without hesitation, without a shred of regret about doing this in public, I spat it back out. It was truly detestable and clearly the coleslaw was spoiled. I immediately felt sick. I washed my mouth out with water. I asked the rest of the group if they would smell the coleslaw. The consensus was indeed that it was spoiled rotten and unfit for consumption. I brought it up to the server who still hadn’t brought me another coke yet. Refusing to smell the food herself or understanding the gravity of serving rotten food, she simply retorted with “I’ll tell the chef.” No apology. My wife asked for another drink and the server was reminded about the coke. My wife received her drink. I didn’t. Once the bill came, my father-in-law generously treated me to a birthday meal and picked up the check. Somehow, the server used my father-in-law’s card to pay for someone else’s meal and there card to pay for ours, then returned the wrong cards but the correct itemized bill. My father-in-law noticed and found the other party who also received the wrong card back. The waitress returned and was informed of the situation. She said she would get the manager to sort it out. The bills and cards came back and again the wrong cards were returned. Once again the two separate parties went to trouble of figuring out the issue. The server returned and said “oh good you’ve sorted it out, see teamwork!” To which I thought, “our ideas of teamwork are clearly at odds with each other”, also “customers came here to eat, not work.” At this point her behavior, lack of professionalism had moved from mildly amusing to detestable quite frankly. On the upside, before the bill came my wife had ordered a peanut butter pie. She said it was the best she had ever tried. High...

The atmosphere here is hodgepodge meets rustic. It feels like multiple ideas were slammed together. In the end though it works. Just an FYI the entrance is in the back.

I ended up ordering the Roadhouse Burger ($15). This is a ½lb black angus burger with chopped bacon, sautéed bourbon onions, haystack onions, garlic herb cheese spread and BBQ sauce on a pretzel bun. The Burger was okay. I really liked all the toppings. My 2 issues were the burger wasn't very juicy, plus meat quality was also only okay. The other was the bun was a little dry, maybe stale. I've had so many better burgers, it wasn't technically bad, just very ehhh. I also upgraded to asparagus ($2.5) as my side. They were cooked properly and tasted very good. A sauce or something would take them to another level. The person I was with ordered the Cajun Bleu Cheese Burger ($15). This is a Cajun seasoned ½lb black angus burger served with bacon, mushrooms, and crumbled bleu cheese served on a Kaiser roll. This person actually really enjoyed her Burger. Hers was cooked medium rare while mine was medium, plus different buns, so maybe that made a difference.

They were short staffed with only one waitress covering. So she was a little frazzled. However she did a good job and was still friendly in the process.

The other issue with this business I had was their website and actual are not the same. The websites menu states on Saturday it's brunch till 3pm them dinner menu at 3pm. We cane at 3pm, because I wanted the pot roast. Nope we are told it's Lunch menu only. If I had known that I probably wouldn't have come here

Overall I'll give a 3 star review. It's not a bad place, just not anywhere near my favorite. Would I return? Probably not. If someone else really wanted to go here, then yes otherwise I don't see...

If I could submit zero stars on this review, I would. We used to be "frequent flyers" at Cascade Roadhouse. Since the onset of Covid-19, this has changed drastically. During a recent visit, we were seated at a table that still had dishware from the previous patron on it. The busser came, removed dishes, briefly sprayed the table and then only wiped about 2/3 of the table top. We were seated in a 12' x 16' (approximate size) room with 4 other patrons (it was too cold for outdoor seating). Within 10 minutes, the room was filled with another 12 people and other than 2 other seats, the room was filled to capacity. The tables were not spread 6 feet apart to begin with (3 feet at most) , and it was clear that the room was filled to near capacity rather than the required 50% or less capacity. We felt very uncomfortable with this and asked for "to go" boxes, our bill, and to speak to management to complain. Management was not concerned about this clear violation of state guidelines and only commented that he would "speak to the wait staff tomorrow". After quietly leaving, we were followed into the parking lot and accosted by two other patrons because we complained and took pictures to document our complaint. It was necessary to call Kent County Sheriff deputies in order to stop the harassment by these very aggressive men. Cascade Roadhouse, in my opinion, is not a safe environment for patrons...