Starbucks — Restaurant in Cedar Rapids

I don't usually come to any Starbucks mainly drive thru is to packed and the cost. So for 10.59 I got a sandwich and a really small coffee! No worries I seen size while ordering. However the thing that got me writing this review is l walk in not greeted at all, There're 2 items on counter that appear to be 2 separate orders as the sandwich was closer to A-K and coffee by O-whatever, I stood there even though I seen that they both had my name on them but thought dang anyone can pick the order up and have a free meal! I finally asked the young lady if someone had accidentally picked my sandwich up because why is it not by the coffee. She said she wasn't sure what I was asking, I repeated did that girl before accidentally pick up my sandwich she said no I said so you normally put together items separately? She said yes! Smh ain't no way! Needless to say I didn't eat or drink what I ordered 1st sandwich definitely was picked up I seen it thourgh window, it also was just sitting there bag not folded for keeping it warm or keeping germs out! Then the coffee was lukewarm at best. What I expected: friendly service, untouched hot products, honesty, and accountability! However I just walked out! I wish I would of took a picture of where my food was placed. But grabbed these...

In depth for corporate. I'd originally given this location a 5 star review based on customer service... But they've had turnover (who hasn't??) and while the customer facing, people smiling at you is still good... Taking orders in a timely fashion is not a strong suit. Neither is getting them right.

My drink is almost $11 most of the time, or a buck less if I get one less shot of espresso - and I've gotten the wrong espresso every time, my son's order is often wrong in some way which - as of RIGHT NOW - makes me very worried as to whether or not they're making it decalf or not if they can't pull my shots right? I understand that errors happen. I didn't change my review the first, second, third times it happened.

I still haven't complained in person - because Starbucks treats complaints like, "oh, sorry." anymore and not with their old level of care for their customer satisfaction. I'll just not go to this one anymore. I'll only occasionally go to the one on Williams SW because Sarah and Dustin know my drink, know me, and always get it right... But otherwise? I'll just go to...

I understand getting burnt out or facing a short staffing problem but this store has went extremely downhill. The staff used to be very nice and kind. Now they are rude and make customers feel stupid. Only way my sister could think of to describe the girl today is she had her septum pierced. She informed my sister that they were out of coconut milk. My sister was getting the drink for me that I ordered on the app. My sister doesn’t usually drink that drink so didn’t know what I would want had a substitute so she asked the girl if she knew what would taste similar. She apparently didn’t know and just shrugged at my sister instead of talking to her like a human being, gave my sister a dirty look, and shut the window on her when she was trying to call me. Didn’t even inform her what they ended up doing for the replacement and...