BIGGBY COFFEE — Restaurant in Celina

Zero stars would be too much ! Horrible customer service! Called to address wrong order asked to speak with the store manager. A lady who claimed to be the Assistant manager said the store manager was up front taking orders. It would have been simple to except this if only this “assistant manager” said it politely, or acted professionally in any manner, but she did not , her response was “what is your problem”? What do you want”? Also if you are an assistant then you should be cross trained to relieve the store manager to take a pressing call. Going through the drive through the customer service is exceptionally unprofessional, if you have a customer question you should not be spoke down to or argued with. Celina is an amazing friendly place , more so than most places in the US in the hospitality industry, but this franchise puts a bad vibe and feel to this lovely friendly town. I do not recommend this location. Unless you want to feel as though you are in a fast paced arrogant superiority complex of being treated as though you...

If you place an online order expect to go inside. They will refuse to serve you through the drive thru. No where does it say this is the only option for pick up on the app. It simply says “at store” not inside or drive thru. So at store implies either option. I have an infant so going inside is not an option for me. Their service and understanding of the situation was deplorable. I also placed my order prior to arriving at the drive thru speaker. So they claimed when I got to the window for pick up that it wasn’t ready. How not? The typical turn time is speaker to drive thru window for every single car they serve. So at that point they were trying to intentionally be difficult for no reason. Thankfully the baby wasn’t crying hysterically. When I picked up my order everything was burnt and one of my sandwiches was made incorrectly. Do not go to this location! The drive to St. Mary’s is well worth the few...

I was having a pleasant experience, then I started talking to the people in the back because I was buying them coffee, I then turn to my left to find a angry barista. She then proceeded to tell me the prices were not outrageous, and that I had came in on a buy one get one half of day. I then told her I was not talking to her and she had the audacity to give me the silent treatment with a bad look on her face the whole time. Then after she gave me my coffee, she then did a 180 degrees turn, then put her hands up in anger. I give my experience a 0/10 and will not be returning to the Celina Biggby. I recommend to other people not to go to this Biggby Coffee. I also think it is outrageous how two coffees cost over 11 dollars. If you know who was working at Biggby Coffee at 5 o clock on Monday, June 8th, please...