KFC — Restaurant in Center Point

On Wednesday night around 7:30 on Jul 16th the lobby was closed down and drive through was really backed up. I wanted two wings and two legs but I was told that the wings would take 25 more minutes and I was already upset about the long minutes that I waited to get someone in the beginning that I settled for 4 crispy legs, fried pickles (DISGUSTING)!!!!!!! and an extra biscuit. When I finally get to the cashier I notice that the car in front of me was asked to park and wait. I get to the window still waiting a while and my order came to 19.00 but was told to park my car because food wasn't ready!!!!!!!! After the first car that was parked in front of me waited at least 15 minutes and this guy comes out give their order but had to go back and get something he must've forgotten and the car pulled off. Now I'm waiting another almost 15 minutes and the guy comes out does not say sorry for the wait (none of that courtesy stuff) I checked my order and of course in stead of getting four legs... I got three. I was telling the guy about my order and then another customer walked up and was complaining about his order. The guy who brought my order out started talking with the guy and completely ignored me. After awhile I am saying to the representative hey can you get my order. This big guy turned and yelled at me that I HEARD YOU!!!!! OK WASTING MORE TIME!!!!!!!!!!! After awhile this other guy comes out with the one leg and I told him that I ordered and paid for an extra biscuit and did not have it. This guy actually had some manners and stated that he was sorry and would be right back. That made me feel a little better. Y'all... I didn't think that it could get worse. The chicken was not seasoned. Not the chicken KFC is noted for and the mashed potatoes was so old that I left the food out because WE REFUSED TO EAT THAT GARBAGE!!!!!!!!! I was going to take it back but I know me and it would not have ended well because at this point I am FRUSTRATED BECAUSE I SPENT ALL THAT TIME BUYING THIS GARBAGE TIL I HAD HAD IT. THE WAITED TIME, THE RUDENESS, NOT GETTING MY ORDER STRAIGHT. IT WAS TOO MUCH!!!!!!!!!!!! OK So... I was getting ready to throw this mess out and decided to take pictures of the food and guess what I discovered???????? Mold on top of mashed potatoes!!!!@@@@@@!!!! I tell you no lie. I have pictures. These restaurants need to be held accountable for the people they hire and MOST IMPORTANTLY THE FOOD THAT THEY ADVERTISED. I just had to get that out. Just pitiful. And it won't get any better. The mashed potatoes had had to be old. I understand that the first guy was frustrated but that's his job. Dealing with the public is not easy so if you can't handle the pressure find another line of work. You...

*UPDATE: Still fantastic service. Fresh chicken. I just don't think I can say enough good things about this location and the people who work their night shift. Excellent experience.

Had to wait for chicken tenders to cook, but honestly, I didn't mind at all. Everyone was friendly and made it not seem that long. I had 2 separate orders, and one was complicated and larger than the other. But, it was the fact that not just the cook offered to help me carry everything to the car, but so did another customer. So, this is the KFC I will come to every time. That was kindness. Most people don't care if your hands are full or if you can't quite get it all or if you fall on your face. The manners on both gentlemen said a lot, and I am grateful. Chicken is crispy and fresh. The sides don't taste like they've been sitting out for a week. The biscuits were light and fluffy. I don't think I've ever had a problem at this location, but this was an exceptional visit. There were 2 young women working the counter and drive-thru, and both had smiles on their faces and carried on light conversation while apologizing for the wait. The cook was polite and funny. Even asked how I was doing. Not many fast food places have people who care to be at work, and it shows. But, this crew had it together. It made an impression on me and that it was what stayed with me. I thought they should be recognized for their thoughtfulness and how polite and kind everyone was on this visit. Every now and then, you find a place with people that leave you smiling. This was the evening crew, by the way. Made it worth...

On today October 16,2022 I went to Kentucky fried chicken Centerpoint alabama Birmingham area with a coupon for eight piece meal for 18.99. On the coupon it stated I could substitute white meat for dark . I requested not thighs but an extra breast and wing to make up eight pieces. The drive through employee questioned my coupon and asked me where did I get it from . I informed her via mail. She never asked what two sides I wanted. I was instructed to pull around to the window. She took my coupon with a very rude attitude and closed the window. When she came back to the window I told her I wanted Mac and cheese and green beens . She’s close the window again then told me she couldn’t substitute the sides I requested. So I asked her what two sides I could get . She stated mashed potatoes and coleslaw. Nothing on the coupon stated the sides couldn’t be substitute. When I got home my order was wrong I had three legs and a thigh two breast and two wings but I paid for extra white meat. I was cheated and rudely talked to. I will not be going back to...