Dunkin' — Restaurant in Center Township

Absolutely hurt by the behavior of this staff. I am an avid DD girl and always ensure that my budget allows for a DD treat every morning. I also treat others with respect because I used to work in the food industry as well and I know how stressful it can be. This time, I took a different route because of the construction. My go to DD is the one on (10970) Broadway. (VERY PLEASANT STAFF.) When I pulled into the DD this morning, there were two other cars in all of the drive through. So, they were not as busy. (Now I see why.) I asked for a medium Iced Latte and a sausage egg and cheese wake-up wrap. I also let them know ahead of time to please provide me with a "sipping lid" rather then the straw lid. Well when I pull up to the window, I paid and asked him for the sipping lid again since they gave me the straw lid. He goes to the back and gets me the straw lid. I said no, I need the sipping lid please. And so he turns around and throws the lid and marches with much frustration. I was shocked. He then comes back and is talking in his native language upset and hands me the sipping lid. I am also bilingual so I can understand when someone is upset and when they are not. (Even if you don't speak the language, you can tell.) This man was talking in his native voice over me and not listening to me at all. I tried to talk to him in English and he continued to speak in his language. My last negative incident here I brushed off assuming he was in a bad mood but it seems as though this older man should not be at the window. A few months ago I stopped in to this same DD and when I went to pay with my Apply Pay, he said "ughh you're paying with apply pay? Just give me phone" and tapped my phone rather then bringing the machine to the window. Note: I would've been okay with him taking my phone and tapping it without the attitude. Lastly, I arrive to work and my drink is fine, but my wake up wrap looks like this. This incident was definitely my last straw for this establishment. They won't be seeing me again. Update: My husband called in and he said that when my husband asked to speak with the manager that although the manager was very apologetic, the women who answered said, "Some guy wants a manager." So apparently the older man is not the only upset employee with a...

Very frustrating drive-thru and sloppy food (pictured). How do you mess up a donut that bad?? There's a tiny parking lot and one way street in a "U" shape. Of course, there is a specific lane for the drive through and a big, painted patch of road saying "DO NOT BLOCK". If you don't block it, people will cut right in front of you and everyone behind you in the long line. I have seen it before, but at those times I decided to just park and walk in. Today, I was the unfortunate one who got cut right in front of as I was trying to pick up my mobile order scheduled for that time, while it was getting cold. I honked and told the person they cut in front of me and everyone behind me, but they did not care. I then told the workers through the speaker that someone cut everyone waiting and they said they noticed. They simply gave the lady her food anyways and she left. I then asked them at the window why people were constantly allowed to be cutting in line in front of those of us who are courteous enough not to block everyone's only exit in the one-way. The guy at the window said, "Don't worry about it". So, at the end of the day, these workers just don't care and everyone is able to cut the line here. Very frustrating way to start the morning - cut in front of and given a cold sandwich and a sloppy, wet (???) doughnut. This was my last straw at this location, as they had already given me a hot chocolate with a wet napkin inside it! The Merrillville location has always been better, so I will make the slightly longer drive to avoid a frustrating...

I usually have fabulous service here at this particular Dunkin' Donuts in Crown Point but this afternoon on September 18th, 2024, it wasn't that great. I placed an online order for the $6 meal deal. Went inside to use the bathroom and even though I picked drive-thru for the pickup, I figured I would grab the meal while I was inside after I used the bathroom. However, while in there, I received no customer service after standing there for about 2 minutes. The young male employees, as far as I could tell, were oblivious to the fact that I was standing there because no one was checking the counter to see if a customer was around. The Indian manager at one point saw that I was standing there not being helped but he did not help me either so I walked out, got into my car and went through the drive-thru instead for my order. Got my order, drove away somewhere to eat it only to realize they gave me a bagel instead of a croissant and I did not want a bagel. So, I had to inconveniently go back to get my sandwich remade. This time they gave me a croissant but the bacon was very soft, soggy and what I consider to be undercooked. It's always nice if your bacon is at least a little browned and crispy but this was definitely not. I took it off and just threw it away. So, I'm not happy with the service or the food today. Pretty disappointed because up until now this was my favorite Dunkin' Donuts. Hoping this type of service doesn't continue. I may try again. On the bright side, I will add that my hash browns are sufficiently cooked. For that...