Dairy Queen Grill & Chill — Restaurant in Centralia

WORST SERVICE EVER. I ordered a 6 piece chicken strip sauced and tossed meal. I had a coupon that I received in the mail for $3 dollars off a 6 piece chicken strip meal. Once I pulled to window in the drive thru the worker took my coupon and card to pay for it. They called their supervisor to approve of it. He looked at it, and took the $3 dollars off of my meal. He gave me my card and receipt back. They told me to pull forward and they would bring it out. I proceeded to pull up and wait for my food. The manager came out and brought my order. He handed me the box, and told me next time he would not accept my coupon because it was for a regular 6 piece meal, and not a sauced and tossed 6 piece meal. Even though he was the one to approve of it. I said ok thank you. He walked away with an attitude. I looked at my food and seen it look like something that was thrown together with very little effort. I was highly disappointed because my wife had ordered these a few days before and they looked like the ones in the picture that are advertised. I drove back around the drive thru and waited at the window. I open the box and showed them my food and said that I wasn't satisfied with my order and I would like these dipped and rolled in sauce like they are suppose to be. The worker told me they could give me a cup of sauce and I could do it myself. I said no that's what you should have done the first time when I ordered it. The worker told me they couldn't accept any food back after they handed it out already. I said I haven't ate any of it or touched it. The manager came to the window and I showed him my food and explained how my order was not prepared correctly. He told me that he would not fix my order and that he shouldn't have accepted my order anyways because of the coupon I had wasn't the right one. I asked for my money back and he told no he wasn't giving me my money back and that the kitchen was closed at a quarter till 9. The manager was very rude and could care less that my order was not right. My family and myself have been coming here for years and never had an issue. Since it's under new management this is the type of service I get. I will not be spending my hard earn money here any more. I will take my money and coupons to Nashville Illinois Dairy Queen. The food is always fresh and the service...

We went to get 2 quarts of ice cream for my daughter's birthday. We ordered several toppings on the side for the party at home. The sauce sides were much smaller than in years past. At the window, I asked if I could order more since it was not enough. The manager yelled at the employee, "she can pay for it", which is what I was trying to do...just order extra. The gentleman waiting on me gave me a small hot fudge and motioned for me to just go ahead. I ended up pulling around and going in the lobby to order more. I said I would be paying for it we just needed additional toppings. The manager continued to berate the employees and be rude to customers in the drive. I asked one employee if he was in fact the manager and asked when the owner would be in to speak to. I followed up with a call today to speak with the owner, but the phone was answered and then hung up. NO employee deserves to be treated like dirt....it...

The food is hot and fresh as long as you don't mind paying more then what the menu reads for your items. I bought a 6 piece honey barbecue chicken strip basket and it clearly says 8.69 on the menu tossed and sauced. They charged me 10.49 and told me it was because I got a drink. They also charge me a 1.49 for my drink. So I proceeded to go through the drive-through a second time and order the same exact thing and then they charged me $11 instead of 13. Someone doesn't know what they're doing ringing stuff in so be careful when you're ordering and pay attention to the amount that you pay. They refused to believe that I was correct even after going through a second time and proving my point and did not even mention a refund and decided to keep arguing instead claiming sauced cost more when clearly on the menu that is not the case. Think I will save money and try somewhere...