Barro's Pizza — Restaurant in Chandler

I went to the Germann & Alma School location last night at 7 p.m. with 2 other people. My sandwich came out in a reasonable amount of time. My friends went to ask about their pizzas after waiting 30 minutes, and were told "we just put them in the oven." No explanation why it took that long. The place was only about 1/3 full. Once the pizzas arrived, they both asked for forks and were told they didn't have any regular forks but could bring plastic forks. What, did people steal the other forks? There were several little things that add up to me not wanting to go back to this location. Payment was run as credit instead of debit, without asking my preference. I know that is nitpicky, but it gives the impression that management is desperate to cut costs since PIN-based transactions can sometimes cost the business more than signature-based transactions. When I filled my Diet Pepsi in the self-service fountain machine, it leaked water all over the hand that was holding the cup. Time to service that machine. Some "clean" empty tables had a sticky residue on them, as if they were wiped with a dirty rag and left to air-dry. There were small trash items like bits of food and wrappers for the plastic forks on the floor throughout the restaurant. Staff would walk right past them without cleaning up. When we left, there were three female employees standing at the register gossiping about something not related to work, so it seems they have time to clean. I give it 2 stars instead of 1 because the food tasted good. It seemed to me that the staff don't care. Perhaps they are managed or paid poorly. (?) I'm trying to give them the benefit...

10/8/24 Updated Review

So wife and I visited yesterday (10/7/24) about 2 p.m. Had the amazing Lunch special, 2 slices/salad/drink special, Hot wing chicken slice/Hawaiian and was greeted by Lexi at the front counter. Again, awesome service and we will continue to visit our local Chandler Barros! Great job! Thank you!

I'm a born and raised Arizonian Phoenician, Barros has been a tradition in our family to visit. We have been to most of the locations around the state. The pizza and wings are excellent. This location on Alma School and Queen Creek has the best service and efficiency for the lunch rush pizza specials. The two girls at the front counter Dulciana and Melody make the line move fast and you spend less than 3 minutes waiting to order! I've been going here now once a month for lunch. The best thing is they both have fresh pizza slices coming out of the kitchen and nothing looks like it has been sitting around, the salads are always crisp and fresh and come with amazing dressing. Great work and thumbs up to the kitchen staff! The two girls gel we'll together and I hope everyone is leaving them tips because you don't see this type of service anymore around! Thanks Barros to our local AZ...

This place went from good to bad in a hurry. Been coming here for a few years now and im sad to say i wont be returning anymore. 30 minutes wait turned into an hour. Pizza is poorly prepared. Both consistent with our last few visits, long wait time and poorly prepared. Was few a lie at the counter about how they attempted to call us over a substitution but had zero missed calls. Worst of all is the customer service. Zero attention to the people waiting for food. Only concerned with new people while food sits on the counter. Also can over hear everything they say from the waiting area when they talk bad about the customers. Manager is no where in sight. People coming from the back dont look like they have any urgency to get people their food. Extremely unprofessional all around. After returning home and seeing the food, it has little bits of other stuff that people probably ordered meaning they arnt cleaning their prep stations. Part of the pizza is without any cheese and the garlic we ordered is in clumps making garlic land mines for us to find. People like myself have food allergies and this is a huge no no. I will most likely be in touch with the health board because it feels like this establishment is poorly run and has an...