Paradise Biryani Pointe — Restaurant in Chandler

This was my first time at Paradise Pointe, and quite frankly, I was not impressed with anything here, including the food, the ambience, the prices, or the service. Since the restaurant is titled "Biriyani Pointe", I thought I would try out their their signature biriyanis, and some appetizers. We were a group of four, and we ordered the goat gongura biriyani, the hariyali chicken kabab, the fried shrimp, chicken biriyani, bhindi masala and tandoori rotis. Since everyone at the group liked to share their food, I got to chance to sample most of these items. The goat gongura biriyani was too strongly spiced, so much that it almost masked the taste of the meat itself and was at the brink of tasting bitter. The hariyali kabab was not well marinated, and spices barely reached a few layers beyond the coating, the fried shrimp was OK, and the bhindi was probably the best of the four items. The items are also a bit overpriced in my opinion. The service was average, and could use a LOT of improvement, including the basic courtesy to treat customers. For example, when the customers are asking for five to-go boxes, it's probably not polite to ask them why they need five, and not three. Seriously guys? We were merely asking for to-go boxes, not free dessert! And guess what, they still didn't give us the number of to-go containers we asked for. I would not discourage anyone from going here and trying them out, but try not to keep your expectations...

Update 8/25/18:

They almost NEVER answer their phones. Just now 530pm she answered, put me on hold, then 2 min later hung up. I called back twice and it rang and rang. Downgrading again 1 more star for extremely bad customer service.

They need to hire someone just for phones if this is a known issue. (It is - I called at the end of their night one night and they had no food left that I wanted - I asked why they don't answer phones and she said they are very busy.)

Better to just go in and order carry out and waste your time sitting there while they prepare it, I guess.

Original review:

Food is very good here. No complaints. Even the kids meal. Indoor and outdoor seating. This would have made it 5 stars, but for the service:

We had to scrounge around for our own silverware and napkins, and usually with kids you need extra napkins, but they didn't even offer that.

Also, not sure if the opening times are incorrect on here, but twice I have tried to call for carry-out at 1145-1150am and they never answer their phone.

I hope they improve their service, because the food is so good and I would like to see this place stay around...

We ordered one family pack chicken biryani, the guy in the counter said it comes with one appetizer and curry of our own choice…. So we ordered family pack natukodi fry biryani, appatizer: mirapakay chicken, curry: gongura mutton.and gongura mutton biryani single order

When we opened, first of all its not natu kosdi fry biryani, first of all its not biryani at all…don’t get trapped ,it’s not natu kodi if you are South Indian you know what is natu kodi….. regular chicken and half cooked curry ( not fry….very watery) and white rice spreaded on top of it..rice quantity might be two cups for whole tray.

Mirapakay chicken is fantastic…but instead of gongura mutton curry, they gave same chicken which they gave underneath biryani tray( half cooked, watery curry) We called manager goutham, he said biryani doesn’t come with onion, lemon, egg and biryani is not made of fried onion. If you don’t use fried onion for biryani it’s not biryani.

Whole order is messed up, and gave the left over food for $98……bad review is not enough for what...