Jimmy John's — Restaurant in Channahon

Ordered via phone app and had it delivered. We received our sandwiches and there was a greenish gray substance on the outside of the cheese on both sandwiches that looked like mold. We tried to call the store and it was constantly a busy signal. My husband brought the sandwiches to the store and requested a refund. We do not want new sandwiches made, we’ve lost out appetite! He was told it would take a couple of weeks to get refunded. This is unacceptable. Something about the driver already being cashed out? That makes NO sense! Not even a full half hour transpired from the time I ordered to the time my husband brought the sandwiches back. I will be contacting my credit...

Placed order at 1:11pm. Order received at 1:12pm. Sandwich with chips and drink arrived at 2:02pm (after I called store to see what was going on). I literally live in a subdivision across the street. When I called, the worker knew my address before I even said my name or anything and said the driver left over 30 mins ago. What the heck happened? No explanation or anything. Oh! And they forgot my mustard packets which would be fine but I requested them because we had just run out of mustard at home and I like my sandwich with mustard.

Edit: JJ’s reached out to me and the problem was able to be resolved therefore I’m changing my review from 2...

order#28380068995268609 (box 30-piece) i placed an order at 10:46am , right now is 11:53 and nobody snowed up. the store doesn't answer the calls. i need a refund! terrible service, avoid this place. update: at 12:13pm i got ahold of manager (her name Chaney, i might spelled wrong) and she agreed to refund my order, because it was never delivered. now 2:00pm and i received a call from driver that he has my order ready. is it a joke? its been 3 hours after placing the order and 2 hours after i requested a refund and cancelled the order. i will contact the corporate with a complain and try to contact my bank. i have never...