Pizza Hut — Restaurant in Chapmanville

This might have been the absolute worst experience I've ever had while eating out. This will be long, because I'm going to be detailed. Everything started off ok. The lady took our drink orders and walked away. From this moment forward everything was insanity! The first bad thing that happened, was the waitress spilled my lemonade all over my mother and underneath our table, forcing us to move. Her answer to this was to bring a broom and dustpan over to sweep up the ice. From this moment forward every step taken inside was sticky and squeaky, not to mention how wet and sticky my mother was. We moved tables, and the lady eventually came back to take our order. I need to get this out of the way. The girl wasn't rude in any way! She was very nice and courteous, but she was also extremely slow and for lack of a better word, incompetent! She attempted to take our orders, but she knew nothing about the menu or the options offered, and couldn't answer simple questions about prices or topping changes. No joke, it took her about 10 minutes to get our orders written down (3 people), then she walked to the back to input our orders, or so we thought. About 25 minutes after taking our orders, she came out to ask us something, but it wasn't if we needed refills. She then informed us that she was going to put our order in now, and told us she had been on the phone. We were shocked, and told her to forget it. She pleaded with us to be patient, she said it would only be about 7-10 more minutes. We told her to make all the orders to go, that we couldn't wait any longer. Another 22 minutes passed before she came out with the food. No offer at all for all the time we waited, not a discount or anything? There were also at least 3 other people working at this time, but for some reason our waitress was doing everything. This was just an all around terrible experience, and I now understand why no one eats at Pizza Hut anymore. Whoever owns this place needs to do something before these people destroy their business! This was on Friday May 30th, or Saturday June 1st, I'm not positive about which....

I literally had the worst experience tonight with delivery from here. Mr. Martin O owe’s me $$ for the trip he did not make to deliver my order (in fact he left the store before even delivering). We were at a hotel 5 mins away and ordered delivery. Unfortunately that won’t happen again. My husband ended up having to go and retrieve our order after 1hr 30mins of waiting & retrieving multiple updates of times it will arrive. After I called the Driver to ask if we can just come get it my husband went to retrieve it only to find out the driver left and was not intending to deliver our food but in-fact not in the store. At first they were gonna refuse to give my husband our order because Mr. Martin O wasn’t there to sign off on our order (keep in mind I asked him if we can just come get it.) but my husband did get hostile a little due to the 1hr and 30 min wait we had and him and our children being hungry because we paid $100.69 for this order. They finally allowed him to take our order after a few words. When he comes back they forgot to give us our drinks we had ordered along side it. I’m literally appalled by the Martin O guy acting like the store was too busy as an excuse to take an hr and 30 mins long to deliver but then to dip and not even deliver, but instead lead us on to believe it was arriving when in...

I called to place a order told me a salad bar one trip cost 8.99 for carry out. But if I eat in one trip salad cost 4.99. So I went in Sat down till the waitress I wanted a one trip salad bar and single order bread sticks. Told her just bring me a container because I was infact going to take them and go. So I heard her tell the dm what was going on. Then the dm felt I guess she needed to come and take the order. At this point I was just going to place order no need to repeat myself for her. Still asked for containers to go. Then dm went to feed her face while waitress had to bring me the food and my bill. When I went to pay Darlene put it in as her order. I am sorry but if you are going to take an order you should follow through with order. There was myself and one other couple there that already had their order. Oh salad bar was out of letuce the letuse they put in there was pink and old. Sorry so long but I don't agree with the dm doing that to that waitress that...