Baroni's New York Pizza — Restaurant in Charleston

Not only were we very disappointed with the food, but we were shocked when we looked at our online bank account and were charged 4 times for the pizza!!! When I called the Magwood location and spoke to the manager Katie, she was very nice and apologized and indicated that they just got a new POS system and several customers had been charged more than one time. She could not fix the issue but would have an owner call me. I received a call from a VERY rude owner who called me a liar, denied the new POS system and Katie's remarks, then blamed the errors on my bank. I expressed my concern that the extra money even being held temporarily could cause my automatic payments to be denied tomorrow and he said that was my problem and I needed to take it up with the bank. He was the rudest and most dysfunctional business owner I have ever encountered. I have no idea how they have stayed in business for so long. Only thing I can figure is that it must have been run by an older family member who retired but is now being managed by a younger generation who simply does not care. Either way, STAY AWAY FROM THESE GUYS. BAD FOOD AND BAD BUSINESS. I will be filing a complaint with the Better Business Bureau tomorrow and spreading the word of the quadruple charge to my credit card. Try Andolini's or Gennaros for better customer service and food...

I made the mistake of trying a new pizza place tonight. I will NEVER bother with this place again! At 5:05 I called and ordered a large mushroom pizza, thinking I could swing by and pick it up on the way home. When I got there at 5:30, it wasn't ready. No biggie, right? Pizza places are off by a few minutes all the time. I just ran to the grocery store real quick and came back and finally got my pizza about 5:45. Got home and opened it up - pepperoni pizza. Now I ordered this pizza for movie night with the family and my daughter and I do not care for pepperonis at all. It's our tradition on Movie night to order a mushroom pizza. I called the store at 6:10 and informed them of the mistake. Again, frustrating but not a super big deal. Mistakes happen. They offered to let me drive back to their store and get a replacement and drive back. Pushing movie night back by an hour. Eventually they agree to deliver the replacement and gave me an estimate of 45-60 minutes. At 7:36 I call and check on the pizza and learn that they never even sent it out for delivery. Apparently there was a mix up and it should be going out "soon". Never once an apology. I am NEVER going back and I would recommend that anyone in West Ashley check out one of the other many wonderful pizza places, several of which are also...

My wife and I just arrived to this place for our first time. We so far have just had the appetizer of garlic knots and Baroni rolls. So far we are very impressed. The aroma of good food will play with your palate here. It smells great. For me to write a review in the middle of appetizers and have not had my main coarse yet, speaks volumes to the quality. We currently are waiting for our meal of combination roll and sausage roll. As we wait for our food a customer is leaving saying it’s always worth the wait here. The ticket wheel is full of orders we have not waited long as of yet. This place is small, but the team behind the counter are working to get it done. The level of concentration to work yet keep the laughter (telling jokes or sharing memories) down. The moral appears to be a great place to work. All this and I haven’t had my main entrée yet. This is gonna be good. I feel it and know it. The pizza roll has arrived. Y’all all I can say is bring your appetite. The flavors are well blended together. I ate as much as I can. The portion is the perfect size for the hungry man and probably more than your typical person, and with that said don’t leave the leftovers. Get a Togo box please. I never write reviews. I just read them. Therefore writing one before I paid the bill has to...