American Deli — Restaurant in Charlotte

I always try to give people the benefit of the doubt when it comes with being rude or being confrontational, maybe something happen to them before we met, they are having a pretty ruff day and so I try to say something pleasant to make their day better. Right from the jump the lady behind the counter who I thought was serving was sitting down at the cash register taking orders, no good morning or how can I help you. Very rude from the start, I politely asked if she was available and she said I’m taking an order over the phone the the guy next to me can help, sarcastically she says we do the same thing, So I said ok, thanks and went over to him, he doesn’t speak English well I assume and as I’m asking what flavor they have for the wings I wanted and how I wanted them she rudely jumps in and says your confusing us, so let’s start over! To my surprise I didn’t realize she was involved in the process at all. I had to tell him on multiple times how I wanted my order and that’s fine because I can see he doesn’t speak English well or maybe understand it and he spoke very low. The food is decent but when you have people running your store that are not hospitable, and have poor people skills you might want to place them in an area that best suits their personality and skills. Not sure if I will come back here...

Terrible I mean the worst service ever people yall hire be made because they work at American deli whoever the lady was at the cashier on Saturday December 16 needs to be fired it’s one reason what’s she gets an attitude tells customers they can remake seasoning and it will take over 6 hours to make giving more attitude y’all need to do better all she had to do was the job she was hired for now yall lost a good customer because of a illiterate young lady who prolly slaves her self there I will never recommend y’all to nobody ever and I better get my refund or I’m suing the female and the store for negligence! It’s should be no reason I’m getting attitude about getting seasoning out on my fries that I PAID FOR?? Why am I getting told it will take 6 hours she was trying to be funny and sarcastic but jokes on her your the one working at American deli not me I didn’t ask you to work there so keep yo attitude outside of the work area please y’all need to do better background checks on the people y’all hire terrible I mean terrible...

This store has horrible service, I was here at 11 when they opened and didn’t get my food until 11:50. Nothing was hot , not the grill or the fryers. The customer service guy was rude and on his phone on TikTok most of the time , didn’t give any updates or anything. He just stood there playing with a water bottle and scrolling on his phone , we could hear the videos from the lobby. Ppl were asking for refunds. This store need to be supervised, this little boy got mad at me for telling him he has poor customer service and threatened to fight my husband. We have children his age, these new generations aren’t raised well and shouldn’t be in this type of environment. So disrespectful, I told him he should have apologized for the wait and explained why we were waiting so long. He said he doesn’t have to, he needs to be fired. I’m so glad I wasn’t having a bad day because my military husband was gone quietly solve the issue real fast. But honestly going to jail over fries is insane so yeah I deescalated...