Burger King — Restaurant in Charlotte

I'm giving four stars exclusively for the engaging, charismatic and pristine customer service of front counter cashier "Destiny", during my dine-in visit, the evening of 10/ 21/22. Engaging us customers with an endearing elated demeanor. Unfortunately, the front counter staff was contrast to this. I'm referencing the male employee with sagging pants, completely exposing underwear. In full view of a unenthusiastic manager. As a result, I only ordered a prepackaged item, instead of a cooked item. It just threw me off. I don't know when Burger King put the viewing of an employee's underwear on the menu. Allowing such a practice is nasty, has no place in a food environment and questions the integrity of the establishment. Update 3/29/23 Think twice before you get an Oreo shake from here. The food is always good but they'd need to practice caution with who's interacting with customers spirits around 2 that came through the drive-thru and Oreo shake was part of my order. Outside, from the drive thru y being rude over the intercom and generously displaying his underwear, as a result of sagging pants. When I pulled up, he proceeded to acquire and open pitcher of white liquid from somewhere below, out of my eye range. I've never seen this procedure in making a shake . After that, he poured it in a cup and retrieved the Oreos from around the corner out of my eye range. Yeah you guessed it, I cancel that shake. The guy then let out a long sigh of annoyance and ate the...

I ordered a Farmhouse King Combo without onions the lady on the speaker preceded to tell me there are no onions on the burger. I asked her what are the things on top of the egg the worker stated, "Medium or Large combo?" I repeated my question and asked what was on top of the egg on the sandwhich. The lady stated, "I got you! What do you want to drink?" I stated, I want a coke & what is on top of the egg on the sandwich?" The lady finally answered my question and said, "Fried onion strings you don't want those I got it!".......Look I don't know what kind of customer service is training this location went through but they need to fix it and fix it fast!!! I finally got my burger and it had, you guessed it, FRIED ONION STRINGS! Luckily I checked my bag before I pulled off so they had to remake my sandwich. I will also be doing a survery & email corporate! It's very simple just provide great customer service. I'm not your homegirl or your friend I am a paying customer and should be treated as...

Consider going to another location.

First visit to this location, my family and I havent had Burger King in years and we decided to have a nostalgic night out. While waiting in the drive through, a very irate customer was unhappy with his order and proceeded to swing around almost side swiping my car, walking up to the drive thru as I'm receiving my order and demanding his, curse word this and curse word that, money back while my family and I are sitting there stuck. Upon receiving our order and getting out of there alive, the food was cold, onion rings weren't even in their container, grease all over the bag and our seats, our ice cream in a cup was more like soupy milk in a cup, cinnamon minis were hard like a rock and they forgot the icing packet, we asked for honey mustard for our chewy chicken fries which they forgot. 60% of our order we had to throw away, good thing we had this moment to remember why we stopped coming to Burger Kings...