Mac's Speed Shop — Restaurant in Charlotte

Have I got a culinary thriller for YOU… So picture this: it’s the end of a long day. I’ve survived traffic, dodged jerks like I’m in Grand Theft Auto, and sat through doctoral classes that felt like they were taught by Ben Stein. I decide to do something responsible for once and grab a healthy dinner. Baked chicken. Simple. Innocent. A wholesome decision, right? Wrong. I pull up to Mac’s, thinking I’ll be in and out like a ninja with a salad. But oh no, my friends. The Lord was screaming at me from the heavens: “Turn back! This is not your battle!” And yet, I—a mere mortal—said, “Nah, I got this.” Mistake #1. I walk in, grab my chicken, and head to the register. The cashier looks at my meal like it’s a Rubik’s cube made of poultry. She’s staring at the screen like she’s trying to disarm a bomb. “Chicken bone-in,” she whispers like it's a spell she heard once in a dream. Twenty minutes go by. TWENTY. MINUTES. I’ve watched entire relationships form and crumble on “Love Island” in less time. But I stayed. Why? I don’t know. Morbid curiosity? Pride? Hunger-fueled delusion? Then, mid-ring-up, she stops to escort a man to the bar. Mid-transaction. Ma’am, are you also the hostess? Bartender? EMT? Who’s running this joint, a game of Sims? Eventually, a coworker helps, she hits something, and says it’ll be another 20 minutes for the food. I now live here, apparently. The food arrives and y’all… Jesus wept. The fries looked like they had just crawled out of a dumpster and needed therapy. The “Texas toast” was so burnt it qualified as charcoal. I snapped it in half like a dry twig in a forest. I wasn’t even mad. I was impressed. I didn’t know bread could get that crispy without becoming an actual weapon. I showed the cashier, and she hit me with the philosopher’s shrug and said: “Sometimes I ask them if they would eat this food themselves…” Girl, was that the customer service version of a TED Talk? So I find the manager—Brandon, protector of mediocrity, he of the glistening lips and dirty nails—and show him my tragedy meal. He says, and I quote, “I’ll take a little something off.” A little something turned out to be THREE DOLLARS AND THIRTEEN CENTS. I couldn’t even buy back one side dish with that (BECAUSE THEY COST FOUR FIFTY). Not even the sadness fries. Oh, and the fryers? Turned off. Because apparently, the cure to bad service is shutting down the kitchen entirely. So, what did I learn? Always listen to the Lord. He tried to save me. I ignored Him. Now I am His messenger. I have been through the valley of the shadow of burnt toast, and I fear no fryer. Andre 3000 said it best: “Don’t do it! Reconsider! Read some literature on the subject!” Moral of the story: Go to Wendy’s. At least their food is intentionally square. 0 out of 10 stars: DO...

Editing my rating to add my review.

I recently moved here in January and my family came to visit in March, and I decided to try out this place to find a nice BBQ place in Steele Creek, and it was the WORST place we came to on their visit. I felt so bad.

Pretty much all of our food wasn't hot. Our hush puppies, almost cold. My mom's fries, cold. I ordered brisket with mashed potatoes and Mac and Cheese, the Mac and Cheese was warm and my potatoes were straight up cold. The Mac was supposedly "famous" but it was bland as hell. And because it was cold, the cheese wasn't melted.

Our waiter kept disappearing, so we had to wave ferociously at the manager so they could get us hot food. The manager said that the food wouldn't be hot unless they put it in the microwave--which was WILD to me. As long as food gets brought out as soon as it's done cooking, it shouldn't be cold! I only ended up with a full stomach because these mistakes resulted in double mash and double Mac and Cheese (one of which I didn't eat, cause it was just bad). In all of that time, my brisket got cold, and I had to warm it up by mixing it with the microwaved food.

My mom ordered wings and she said the garlic parm sauce tasted like nothing and the chicken itself tasted burnt and like it had gone slightly bad. And we ordered deviled eggs, and there was not one bit of flavor. They didn't even have paprika, which is literally the deviled part.

And the waiter seemed frazzled and out of it... we'd ask for something and they'd come back not having done it. This restaurant was a fail in every possible way--I can't believe we spent money here. And I was so embarrassed I brought my family there....

I did a order over the phone. When I called a man picked up and placed me on hold. I was on hold for 5 minutes so I hung up and decided to call back. When I called back the second time a woman picked up and she took my order. I ordered the sampler platter with two orders of dark meat ribs, sliced brisket, baked beans, french fries, pecan pie and a Arnold Palmer. No ice. I was told that the order came with the Texas toast and Macs fried pickles. I am traveling from another state and trying restaurants and their food and also the atmosphere. They messed up my entire order. When I called to have my husband pick the order up. I let them know what was missing. He checked the food again when he arrived to the car. My order was still messed up for the second time. I called and when I spoke with someone she had an attitude like I did her wrong when I explained to her. Could she make sure that everything was in my order? She was rude and she talked to me as if her order was messed up. I did not have an attitude. I was just trying to explain to her that my husband was picking up the food could she please verify And make sure my order had everything that I ordered in it. The worst experience especially being I traveled here and I was looking for a nice place to eat with nice food and hoping the atmosphere would also be nice. When I placed the order over the phone which they really seem like they did not want to be bothered the worst experience even though I was not able to go sitting...