Papa Johns Pizza — Restaurant in Charlotte

Ordered a Pizza at 7:36 PM on a Mon. for a friend who had surgery. They stated delivery time was 37-47 min. When the app (wh/ gives delivery update times) said the pizza "Was 7 min to delivery time" I updated my friend (who has 3 kids). To make a long story short, it was still well over 30 minutes out & the pizza was delivered over 1 1/2 hrs. after I ordered it. When I placed the ordered I left a 20% tip on it (wanting to support everyone during this pandemic time). I called the manager at the store #310, 6600 E INDEPENDENCE BLVD CHARLOTTE, NC 28212-7256 He was EXTREMELY RUDE & refused 3 times to give me his name. I then went online to file a complaint which took over 2 hrs. to do b/c you have to have the # on the pizza box to file the complaint & I wasn't going to involve my friend in this debacle. The online chat was totally useless.; they didn't help at all :( The link to file a complaint would not work. (They probably do this deliberately so you can't file a complaint). After about 2 hrs.I finally go a complaint filed and was assured I would get refunded. I have yet to hear from the company. (I gave them my email AND phone #.... crickets......) I am so disappointed. Regardless of this company being horrible, I'm still glad I gave a decent tip. This was from my friend who knew nothing of the horrible time delay besides realizing her family got fed at 9 pm, "I forgot to tell you the delivery man last night was very thankful for the tip you left. He said he’d been to 3 houses prior and no one tipped him" I tried to support this company & gave them adequate time to reach out to me, but have yet to hear from them. Again, so very...

Horrible her name is Taylor work nights I'm here to do a postmate pickup she tells me customer cancelled I shows her from my app the order is paid for and ready for me to pick up I called postmate customer on the phone on speaker phone in front of her the woman said she did not cancel so she says to me get away from the store excuse me I'm probably old enough to be her MOTHER I stood there called customer she says please I have 30 people waiting I said ma'am I will stand here until she fills the order I told Taylor I could not cancel a paid pickup delivery then I have Dave who pizza is now getting cold I can not drop his order off because they are on the same ticket Taylor was nasty towards me until this young man walked up part of Papa John's staff I asked if he could help me he said yes I will came in ad got to work on the order Taylor replies the order looked faked so she seen the order come in and took it upon herself assuming and was wrong and then tried to shut me out using ignorance and spiteful actions towards the customer and I am I OFFENDED YES BY TAYLOR BEHAVIOR SHE IS NOT A GOOD FIT FOR PAPA JOHNS WHEN I ARRIVED SHE JUST STARRED AT MR THROUGH THE GLASS I HAD TO KNOCK SHE STILL IGNORED ME THEN I TOLD HER I WAS HERE TO PICK UP THE POSTMATES SHE STILL IGNORED THEN STATING I ONLY HAVE AN ORDER FOR DAVE 1BOX OF PIZZA THE OTHER CUSTOMER CANCELLED A LIAR GET RID OF...

This location is horrible and probably the worst operated I have experienced.

Last week they had a 90 minute wait on Friday. This week we put our order in early and got 2 XL 3 topping pizzas as part of a special. We put 1 topping on each pie and 1 on the side. They called back and wanted more money for the side topping even though they were paid for in the first place and we didn't even use all 3.

They also messed up the transaction receipt and stood outside in the cold while the pizza got stale to straighten it out. Once they did, we found out they only brought half the order!

After being late, wanting to charge extra for paid toppings, taking 10 extra minutes to fix the order in the cold, and delivering the wrong order, we asked for a cookie pie as a little gesture to make up for putting us through this. Of course they didn't bring anything back with them and all we got was late, cold pizza.

Thanks Papa! Your ingredients may be fresh out of the box, but by the time this location gets done with them they are...