Papa Johns Pizza — Restaurant in Charlotte

I first want to experience my complete dissatisfaction with the professionalism of the employees at this location. I ordered a 12" cheesestick with garlic dipping sauce. I waited an hour and got notified that my order was delayed through the Papa John's apps. I few moments later I get notified that my order is on its way and I received it from the Doordasher an hour after I posted the order. Upon returning to my apartment I noticed two things. One, my garlic dipping sauce was pizza dipping sauce. The second thing that I noticed, which is major in my opinion, the cheesestick was 10" and not a 12"!

When I noticed this I called the location and complained that my order was wrong. The first thing the person said was "if you ordered through Doordash there is nothing we can do". When I began to explain (not so peacefully now) that the doordasher had nothing to do with the creation of my order and the order was completely wrong. When I finished, I realized that the employee put the phone down on the counter instead of listening to what I said. I heard the entire conversation between her and a Doordasher before she picked up the phone again and said hello. When I said "are you ready to talk?" she prompted hung up.

I grab my order and drove down to the store and asked for the manager. I explained what happened and as I was, he was checking the order I brought in and confirmed the order was completely incorrect. He prompt said that he make a new one and I will have it in 7 minutes. While I was waiting I witnessed that the incorrect order that I brought in (doordash seal broken might I add) was then place under the heating lamp with other active doordash orders. 20 minutes later I get my original order with a brownie for the inconvenience. Two hours after I placed the order and a trip to the store to get my correct order.

I will never be ordered from this store again. This was the straw that broke the...

I wouldn’t leave any stars if possible. I’ve never had an experience like this. I placed an order online last night around 9:30 for pick up and paid online. Online, it said that the pizza was ready for pick up around 9:48. I arrived at the location a few minutes after. I waited 5 minutes on the window for a person to come. Once a lady came, she said that the pizza was not yet ready and closed the window. She came back to the window and said that the pizza would be ready in 2 minutes. After the minutes passed, she came back and said that they forgot to put the pizza in the oven so I needed to wait another 10 minutes. 10 minutes passed and no one came to the window. I waited a few more minutes and because I saw people coming in and out from the front, I tried to go there to get an update. Once I got to the door, they signaled to go back to the window. I waited a few more minutes, and someone came and gave me my order. No apologies were offered. As I was closing the window of my car, I heard that the lady said “bitch” and closed her window... I checked my order and it was the wrong pizza. I went back to the window and someone else came, the person who cooked the pizza, and instead of trying to fix the issue, he argued that it was the correct pizza and I was wrong. In the end, the lady gave him the ticket and they saw that they gave me the wrong pizza. They closed the window and then came back and asked “what do you want, another pizza, or your money back”... still no apologies. I just asked for my money back. I left. At around 11:13, I received a call, I’m guessing from the lady, and she first apologized that she called me a “bitch” and said that the pizza was ready. I said “ok, have a good night”...

I enjoyed the taste of the pizza, but I've decided not to order from Papa John's again. I specifically requested extra sauce, but my pizza still had hardly any sauce on it. When I called to express my dissatisfaction, I was informed that corporate guidelines dictate the amount of sauce on each pizza. While I understand the need for consistency, it's disheartening to receive a pizza with such minimal sauce.

In contrast, when I order from Little Caesars, I never encounter issues with the sauce or other ingredients—they seem to strike the right balance. Additionally, there was a noticeable lack of pepperoni on my Papa John's pizza, with just one or two slices per piece. It's frustrating to pay $30 for a pizza that doesn't meet my expectations.

This experience has led me to reconsider where I order my pizzas. Moving forward, I plan to support family-owned pizza places that may prioritize quality over corporate guidelines. Alternatively, I'll opt for the $7.99 pizza from Little Caesars, where I've consistently received pizzas with ample sauce and toppings.

I want to clarify that my frustration isn't directed at the customer service representatives at Papa John's, as they're simply following company guidelines. However, the impact of corporate decisions on the overall pizza quality is something I...