Papa Johns Pizza — Restaurant in Charlotte

This experience was probably the worse one by far. I call to place my order. I speak to Jaliviah who no only ask me to repeat my number three times. Doesn't remember my order the first time I give it to her or even the fact that I asked for it to be delivered. So after having to repeat myself at least 5 times to her I'm annoyed. At the end of talking in slow motion for her. I ask her to repeat my order to which she messes up . We hang up and I call back just to verify she got it right, and hopefully talk to someone a bit more competent. Afer that annoying holding recording. Someone picks up and doesn't say a word, they hang up. I call back ( The photo below) and Guess who answers? Jaliviah. I ask to speak to the manager and she places me on hold again. After waiting on hold for 15 min. I decided to just drive down there. After waiting to be acknowledge after 5min. I finally ask for the manager Eric. He doesn't bother to come speak to me. Another young lady does, she ask if anyone's helped me and I explain I'm waiting for the manager. She takes ownership of the situation and ask what's wrong. I tell her at this point I just want my money back...All the while. My on hold phone call is RINGING. I'm in the store and I'm on HOLD and it's RINGING and no one even looks towards the phone. The manager never comes to speak to me. No one ever picks up the phone. Below is how long I was on hold before just saying for get it. You don't mess with peoples food, time and money. They clearly have a lack of customer service. I'm surprised they are...

I have ordered here a few times ONLY because it's the only place that will deliver to my home, the pizza is not bad although it's not one of my favorites. I tried twice to order for delivery on line and was never given a option to have it delivered only for carry out. So I assumed the deals I was trying to get weren't offered for delivery and just decided to call in at 6:55 I made the call, after a long painful call with someone who claimed to be new I got my order made (same order I tried to place on line) double the on line price. When I brought up the problem I was having trying to make a on line order delivery I was given a 1-800# for costumer service ( that was given to people with the same issues). I didn't want to call at this point I just want my pizza. I'm told the price and it will be 1 hr. Also annoying but I said ok. After 1 hour and a half I call to see were my pizza is. They girl that answers say oh your driver is in route and should be there in 15 min. I said ok but they said 1 hr at this point it will be 1hr 45 min. She said hold on.. After being on hold for 3 min I'm told actually your order was never made. Wait! what!!!!! You just told me it was in route!!!! Sooooo I made the order 1 more time and was told I would get 1 pizza for free. But I have to wait 45 min. For it to get here. I hope it makes it. You suck. I would never use you ever again if other places would deliver to me. Note to self never run out of frozen...

The pizza isn’t that bad. But the service there is awful. When you call to talk to the girl on the phone. She’s reading a script and it’s very difficult to engage in any dialogue because it’s like a person being programed to be a machine. Very automated like., makes it very difficult to order Because instead of listening to what I want and giving me time to ask questions, she just guides the whole conversation into One Direction. People don’t like talking to machines or people who pretend like they are. We like real conversations. Then when I asked to do a split payment I was transferred to someone else who said “Thank you for calling Papa John’s” and before I could get the first word out he hung up on me. This is after I had already got through spending a bunch of time with the human robot trying to make the order and telling her to hold on I had other stuff I wanted to order because she kept trying to get to the conclusion and take my payment before I was done making the order. Customer service is declining a great deal nowadays and it is happening to some of the places that you would think would have a good customer service. I love Papa John’s Pizza but I wish some of these food places would find better people to work for them, they’re going to end up being replaced with robots if...