Taco Bell — Restaurant in Charlotte

So this particular taco bell is 8 minutes away from the house. Right up on Sunset Rd. I hadn't eaten anything all day long, and it's approximately 8 pm on Friday night. I ordered around $30 worth of food, and when I was ordering, they asked if I wanted some hot sauce with my meal. I said yes, the fire and some extra please. While I was paying, I reiterated my request for the fire and plenty of extra. Meanwhile, the cashier is just staring through me, like I had a 3rd eye in the middle of my forehead. I even checked myself in the mirror. Anyone who went through the drive thru was asked to park around front. After pulling through the drive thru, with no one behind me, I stopped and was putting up both my wallet and phone. The same drive thru cashier came out with someone's order, looked over at me, and told me, " That's not the parking area." I told her that I knew this and was just getting situated. After waiting almost 20 minutes, the same cashier from drive thru finally brought me my food; said not a single word and just handed me my bag and walked off. I always check my orders. After looking through the bag, I counted only 3 hot sauce packs after spending close to 30$. I took my cane and hobbled back into the restaurant. Upon entering the restaurant and standing in front of the cash register, she proceeded to walk right past me and completely ignored me. After finally getting her attention in a personable manner, I asked for some hot sauce. She pointed at the counter in back of me and said, "There." After grabbing some more packs of hot sauce, I hobbled back out to my truck. The same young lady from drive thru was delivering a bag to the car next door to me. After delivering their food, she just began staring at me as she walked away. I asked her if I had done something to offend her, and she said no. I asked why she had completely ignored me and just kept staring at me in the most rudest and disrespectful way imaginable. She said that they were busy. I said that I already knew that because I had waited 20 minutes for my food, just like everyone else. In as polite a way as possible, I told her not to even worry about. And people wonder why fast food places can't find people to work there. You get what you pay for. Then, they have the audacity and nerve to complain about their wages. If this is a franchisee or corporate store: this is one person that you don't want in the window interacting with your customers. This destroyed any feelings of goodwill that I might have had for this or any type of "chain" restaurant. "I WILL NEVER, EVER EAT HERE AGAIN." If this is the best that you can do, close your doors. If you took the time to read this review, please take a 1/2 second and click...

Update from today: It’s my fault for going back. I placed a mobile order thinking it would be better maybe. The same manager from before was there. They said they did not receive my order. I showed my phone with the order showing in progress at the location with my order number and it was paid. She said they would not make it if it wasn’t on her screen. She told me to contact the app. There is no way to co tact the app. I left without my order or a refund. I hate it here.

Original review: I stopped tonight and should’ve turned around once I noted that every car leaving the drive through was being pulled around. My son who is 4 was past due for a nap and I promised him that as soon as I picked up dinner we would go home. I waited for around 15 minutes in line to have my order taken. When I got to the window to pay, I waited another few minutes while the lady taking other drive through orders was rolling her eyes at whoever was behind me in line as she entered their order. Finally I was able to pay but then I was told to pull around. I thought my order would be ready since I’d already waited so long to pay. I asked how long would it be if I pulled around and the young man who came to the window said it would be at least 10 more minutes. At this point, my son wasn’t having it and I asked politely for a refund explaining my situation. The young man called the manager who says she processed my refund. When I asked for a receipt she said that I could not have one. I checked my banking app and the money had been taken but no refund was indicated. I asked if I could at least see her copy of the receipt to show she processed the refund and she said there was no receipt. I then referred back to what she had just said previously that there was one but I could not have that copy. She then said there was a receipt but I could not see it. Will I ever get a refund? Who knows. It was just not the greatest customer service. I worked fast food in high school and we always were able to give the customer verification of refunds. I don’t feel that it was an unreasonable request. But either way, the poor customer service coupled with the past history of lackluster food quality at this location is the reason for my 1 star review. It’s Taco Bell so I wasn’t expecting 5 star service. But I feel like assuring me that my money was being returned...

Twice now. I pulled over to stop and grab some breakfast at this establishment only to be denied service because I cannot and will not use their futuristic touch screen tablet cash registers. I informed the manager and the associates that I prefer to be served the traditional way as I do not use that technology. it doesn't matter what time of day I arrive nor how busy they are. I showed up during their slow hours and when I attempt to take my order none of the cash registers are open and every employee and even the manager asks you to order through the tablet thing. I asked can you please take my order to traditional way, only to be argued with and treated as a dumber than them by trying to take my order for me using the tablet instead of opening a register and taking my order. what happened to the customer is always right? all I wanted was breakfast. I didn't ask to use your technology. if your location still has cash registers then I will take my order through that. until you remove traditional cash registers do not force me to use That. what a way to ruin someone's day and make him feel miserable. bad enough, just the thought of me living in the 21st century makes me feel miserable already. those reading this, do not visit this location. the staff are lazy and have no respect for customer. this review is by a local old school truck...