KFC — Restaurant in Charlotte

They were in full meltdown tonight you guys. My experience started off ok, I ordered a 4 piece and a biscuit. Then everyone who got there before me started having problems with their orders. One lady didn't have a lid for her tenders, so the young lady got a lid for her, and she was on her way. The next lady asked if they had run out of drink lids. They young lady said "I think so," and so the customer got a straw and left with her food. She came back a few seconds later and told the young gentleman behind the counter that she had asked for all drummets, extra crispy. He dryly told her, "we don't have that." The customer explains that she ordered them that way from the young lady behind the counter. At that point, my husband came in and stood behind me while I waited for our food. The young lady and the other customer were arguing about her order by then. The young lady turn to me and snidely asked me if "he (my husband) was ordering something, or is he just standing there?" That's a very strange question... how about asking him if you could take his order? We're not your friends, family, or even your enemies. We're customers. We took our food, (which was wrong, by the way) and we left just as the young lady told the other customer that she had an attitude since she came in. We get it. You guys were having a bad night. Sometimes you get impatient customers. We all aren't impatient or rude. Don't run good customers away due to difficult ones. Don't jeopardize your gig in the name of trying to check a customer's attitude. It's really not worth it. Usually I have a good experience at this KFC. This was definitely not one of...

I went there at about 10:20pm on Sunday , they said they only had breast and wings so I went on and got a 2 piece box. I believe they just didn't feel like cooking any more chicken since they were closing in a hour and a half.... I get home the wing was like someone had taken a hammer to it, the bones were totally crushed I almost choked on one with the very first bite. So I just put that back in the box. I bite into the breast and OMG it was rotten, I mean rotten as in spoiled, I spit that out immediately !!! I called them a young man answered the phone and I asked for the manager I'm told to hold on and about 20 seconds later I get hung up on without getting to speak to the manager or anyone. I called back 2 more times of course they didn't answer the phone. It was young people working there tonight I'm not sure they had any kind of adult supervision. I am positive they knew what I was calling about. I'm all for our young generation having jobs, but if they are going to be preparing and serving food they need supervision and they need to know that rotten chicken can cause serious illness not to mention what a crushed sharpe chicken bone can do to you. I would have given them no stars at all if I could have. I guess I'll take my chicken back up there in the morning and get my money back. And hopefully they have a manager that cares about their customers and their health. Hopefully these teens will be reprimanded and they want do this to anyone else. As for me I'll never...

I'm here for National Chicken Sandwich day, and I just had a free chicken sandwich after having spent a dollar. It was delicious, quite hot and savory. But what I really want to tell you about is the excellent service here. I had some trouble with placing my order using the app, but Mahalia jumped right in to help me here in the restaurant. This has been a rough week for everybody, seismic changes across the board. I've done my best to be a light in the darkness this week and let me tell you what, Mahalia was certainly a light in the darkness today. Thank you KFC for the free chicken sandwich, but thank you even more for helping to bolster my faith in humanity! Please, everyone who reads this review tell Mahalia what a great job she did today! And I'll to finish out the review, let me show you the ambience here is great. There's a huge light fixture that looks like a great big bucket of chicken which is the campiest thing I've ever seen in a fast food restaurant. Well, outside Disney World. Nevertheless, the place is clean and inviting, and quite possibly the nicest place on this part of Sunset Road. And what makes it nice? Great people...