Papa Johns Pizza — Restaurant in Charlotte

I ordered delivery. I've been waiting 2.5 hours! I called at the 1.5 hour mark to ask what was going on with my food. I was told they had only 1 delivery driver and apologized. She assured me my order would go out next when the driver returned, so another 20-30 minutes. So now I'm here waiting (and I can't just go to the store for various reasons), I did submit a complaint on the website. I finally get a notice it'll be here about 9:46 pm (ordered at 7:22 pm). That time comes and goes... I check again and my order is randomly cancelled. Seriously?!?!?!?! What the heck???? So here I am calling the store back and waiting on hold with the most awful hold recording replaying over and over for the past 6 minutes. Let's see if I reach anyone or get anywhere even with corporate.

UPDATE: I finally had to go pick up the food. I think it was about 3 hours from the time I ordered till I finally received it and got home. The young man that was at the store, though, was so kind and professional. He apologized several times and refunded my order. I also got an email and they sent me a coupon code for pizza, as well. I can say they more than earned, at least, the two extra stars for great...

Do not order from this location! Recently placed an order directly through the Papa John website. When I received my food I noticed that I received the incorrect dessert item so I attempted to contact the store to notify them that they had given me the wrong thing. I contacted this location no less than 7 times via phone and NO one answered. Each call lasted a little over 6 minutes. I called the contact center for Papa John by going through the store's phone prompt for placing a new delivery and was finally able to get through to someone. However, the representative who spoke with me blatantly disconnected our call and a second representative (after calling again) simply rerouted me back to the store's direct line (after I had already told her I contacted them 7x's to no avail) where I was yet again disconnected.

If you want to possibly deal with a lack of customer service, pizza that's barely cut correctly, incorrect items being delivered to you and not having a way to receive a refund or redelivery then this is the location for you. Super frustrating to deal with the lack of service at this location after spending so much money on their food, definitely go elsewhere and get...

Would give less than one star of possible. Ordered two pizzas tonight at 9:30pm. At 11pm called to find out what was going on, the person on the phone said it was being delivered and was 15 minutes away. It is now 11:30 and after calling AGAIN they said that it was never picked up by door dash... ( the pizza was ordered through Papa John's directly not in anyway affiliated with door dash). They said they would remake the pizzas, however, it would still be an additional hour before it would be delivered tonight. So, a refund was requested because if we waited for delivery...again, that would put the pizza arriving anywhere between 12:30-1am if it was even to be delivered at all because they close at 12. Mind you this location is 2.5 miles from my home and its already taken considerably longer than anything reasonable. Incredibly...