Smoothie King — Restaurant in Charlotte

I don't know what is up with this location, but I have two issues with my experience with them every single time. I always order in the app. I placed my order today, and they didn't receive it. I had to show confirmation that it was placed (no problem). The reason for an online order is so I don't have to wait and be late heading to my destination. Other online orders were made and waiting, but mine was not. Either there was a system glitch, or someone overlooked my order. The ladies were kind in resolving the issue and made it on the spot, which made me late. I started to decline and ask for a refund, but I was too concerned with how long that process would take. When I received my smoothie, it didn't taste the same. Something was missing. I always get the power meal spinach pineapple. This tasted like it had banana in it.

When I place my order online, I note my dairy allergy in the check box. That's the only place that I can make this known. There is no box for comments or any further explanations or requests. This location ALWAYS waits until I show up to make it and say they didn't know if I wanted vegan option substitutes. No other location does this. They already know what I mean. And again, me having to wait defeats the purpose of using the app and delays my scheduling for the day. It's an inconvenience. I've worked in customer service my whole life, and I manage a supply chain and logistics customer service team now, so I know all of the drawbacks. I'm sharing this feedback with hopes it will improve...

if I could give no stars, I absolutely would. you can never go in the store and just order your smoothie and come right back out. I came to the store again today there was one person in the store working in one person at the register. The one person at the register did not greet me when I walked through the door I spoke and they ignored me. I spoke up a little louder, and they continue to ignore me. It wasn’t until I spoke a third time that I was even acknowledged, after standing there for about 15 to 20 minutes waiting to be greeted and waiting to get my order taken or be service or or even acknowledge, I asked the representative who was very rude. May I add how long it would take for him to take our order? He advised whenever he gets finished with what he’s doing, because there are several orders that were ahead that were mobile orders that needed to get done first again I was sitting there for over 20 minutes waiting to get my order taken. When I asked what his name was. He refused to provide me his name and told me I can wait all day because he didn’t have to service me at all. I don’t understand where the animosity is this is not the first instance where I’ve had this type of interaction at the store with this representative there have been plenty of times I’ve just walked out, but this is the closest store to where I reside and work so it’s more convenient. However, I think that , the customer service here definitely needs to...

⭐️ 1 Star – Pitiful First Visit

This was my first time visiting the Smoothie King at 8439 Davis Lake Parkway in Charlotte, and hands down the most disappointing Smoothie King experience I’ve ever had.

At first glance, the store looked normal—but receiving my order told a different story. I ordered my usual PB Swizzle Bowl, and it was pitiful. The toppings looked like they were thrown on without care. They literally sliced half a banana and dropped it on top like they were in a rush. No effort, no presentation, just sad.

Sanitation was another red flag. There were no individually wrapped spoons like other locations. Instead, there was an open cardboard box—likely from the Harris Teeter next door—with spoons tossed in randomly. Worse, the handles weren’t even up, so everyone was touching the actual spoon head. Completely unsanitary.

I went to grab napkins and—surprise—there were none in the dispenser. I asked an associate, and they just stared and said, “We don’t know.” A full minute later, someone appeared with an almost-empty roll of paper towels and asked if I wanted some.

As someone who regularly visits Smoothie King, this was honestly unacceptable. The quality, care, and cleanliness were all missing. The franchise owner should be embarrassed. I will not be...