Starbucks — Restaurant in Charlotte

This location used to be so friendly & fun, but the main barista they’ve always got working the bar is intentionally difficult & has lied a few times about my drink remake, always gives the same vibes as Regina George in “Mean Girls” unfortunately. This person has made my drink wrong a few times & correctly sometimes - for context it’s a drink I buy daily (which I shouldn’t) & most frequently purchase at other Starbucks in the University Blvd. area & Harrisburg, so Arbors location we def order pick-up the least. I also want to note I worked at Starbucks for 3 years before & during law school until I had to stop & focus on school, during that time I did several certifications including Coffee Master. I love Starbucks, I love the partner team, & I know what it can be like dealing with customers on holidays, in happy hours, all of it, & I would never ask for a drink to be remade if it didn’t need it. 3 times now I’ve ordered an iced brown sugar oat milk shaken espresso at this location made by what feels like the only barista whatsoever, & it’s been completely flavorless (no brown sugar). You can tell by swirling the drink around & also by watching it being made, which we did for the remake. This barista is always has the vibe that they’re trying to prove I’m an idiot & don’t know how to order with my modifications because I order “light ice extra oat milk” so the drink will be less foamy & filled up to the top (sometimes not the standard with an item like a shaken espresso, which tends to create a lot of nice foamy froth!). It helps make the drink less sweet but does not whatsoever make it flavorless due to the sweetness of the brown sugar flavoring. Anyway, today was the third time the drink didn’t have any flavor (only coffee & oat milk), the third time I asked for it to be remade & watched it be made incorrectly without saying anything, & the third time I received it “remade” with no flavor, again. The passive aggressive looks & comments such as telling me they did not put extra oat milk in the remake because I clearly had an issue with the flavor in the first drink (yeah eye roll because it was missing sweetie), it’s all unnecessary, it’s not the vibe in an economy like this, & it’s - as a former shift lead & general appreciator of baristas - not what Starbucks is supposed to be about. If this person doesn’t like making drinks for customers & their ego can’t handle a request for a drink to be remade, they need to be removed from bar so your customers don’t feel like they’re getting a lil bully sesh every...

UPDATED This location has gone further downhill. The employee actually argued about how my drink was ordered In the App! Purposefully made it "her way" instead as I heard her discussing it with another employee When I inquired she told me that is the way it came and it didnt matter how it was customized in the app. This employee could seriously sicken or kill a customer with allergies or diabetes! She argued back and forth, then grabbed the drinks and dumped them out. She then refused to answer any inquiries about remaking the already paid for drinks. This is by far the rudest, insolent employee that I have encountered. She did remake the drinks but they were again incorrect! Worst of all, I suspect she was the manager, or management on duty, I hope the later. Just Not acceptable.

(4 years ago) The reason for the 2-star rating is that the stores go against the policies and do as they want. no care whatsoever for the customer. The management at this location are rude and don't care if you return or not and don't care if you like the coffee or not. They Actually act annoyed that you dare ask. I have stopped going to Starbucks on a regular basis because of this. I only go if I'm with others...

The most racist Starbucks in the country don’t go to this location ever … A person of not my demographic goes before me and gets amazing service and when I get to the counter and place my order the lady tells me she cannot let me use the rest room till my order is paid so she can write the chose on my receipt not what she told the person before me who was a different demographic !! Once I got our drinks one of it was horrible a nitro cold brew with vanilla sweet cream which had no sweet cream and a warm cold brew so I went back in the store to let them know only to be told that I probably don’t know what a warm “ cold brew” tastes like . I was appalled and I let them know I exactly know what that tastes like given I have ordered the exact same drink for many years now only to be met with sarcastic laugh and a very dismissive expression no apology and no offer to change my drink while the rude lady who asked me to pay before using the rest room walked away for another employee to berate me … Starbucks is never getting me back as a...