Jersey Mike's Subs — Restaurant in Chatham Township

After many disappointing interactions with this specific Jersey Mike's, I have been pushed to leave a review. Whether it's ordering on DoorDash 1-2 hours before their posted "9pm" closing time and being told my order was canceled or having the DoorDash driver call me to tell me they're "out of bread" or it's showing up at 7:25pm to the whole store closed down, I am done with this place.

They also clearly have an "A" team that works during the day and a "B" team that works the evening shift. This is portrayed by the quality of the sandwich as I have always been satisfied when unwrapping the sandwhich during lunch hours but during dinner hours its looks like they threw all of the ingredients inside the wrapper and balled it up.

After going there last night at 7:25 to see they close 1.5 hours early.... again, I drove to the Florham Park Jersey Mike's. They were actually open for business, extremely friendly, and confirmed my suspicion with the Chatham location who coincidently is owned by a different owner. The guys at the Florham Park location even said "if you walk in at 8:59pm we got you". Says a lot as they close at 9 and are still willing to help their customers.

I will never order anything from the Chatham location and will gladly drive the extra 5 mins to the Florham Park location with owners and workers who care and take pride in...

I regret to inform you that my experience at Jersey Mike's on Sunday, October 6, 2024, was extremely disappointing. I arrived at 8:39 p.m., just before the store's advertised closing time of 9:00 p.m. However, upon entering the establishment, I was abruptly informed by the staff that they had already discarded the bread for the night.

This situation raises several concerns. Firstly, if the store was no longer able to provide its signature product, it would have been appropriate to lock the doors and cease operations for the evening. By allowing customers to enter and then informing them that the bread was unavailable, the staff created unnecessary inconvenience and frustration.

Secondly, the unprofessional manner in which the staff communicated this information was unacceptable. Shouting "nooooo!" upon my arrival was not only startling but also demonstrated a lack of respect for both myself and other potential customers.

As a result of this experience, I am compelled to express my dissatisfaction and disappointment. Not only did this incident waste my time after a long day of work, but it also resulted in the loss of my patronage and that of my partner.

I hope that this feedback will be taken into consideration to ensure that similar situations do not occur in the future, thereby preserving the reputation and customer satisfaction of...

Ordered (3) subs. Only two in bag. Uber driver said they’re not allowed to check bag due to Jersey Mikes policy? I tried calling but there is NO phone service. After spending $5 tip, $3 rush charge, and service charges I had to go to the location to pick up third sub. The mgr and the team never apologized. Imagine? I asked how the driver didn’t check? They said they can’t? It’s jersey mikes policy? Why on earth would there be this policy? I hired someone to pick it up! Oh, and when asked why there is no phone they said because they’re in a basement? Landlines don’t work in basements? They knew of the issue and haven’t found a solution? As I walked out I asked the manager why they never offered an apology? And it’s not Ubers responsibility to check the order. He then said while looking down “we are sorry.” Sad. I’ve been going to Jersey Mikes down the shore and they’re fantastic. This one seems to only be intrested in getting as many orders as they can. With so much competition I’m surprised they take...