Starbucks — Restaurant in Chatham Township

Horrible horrible horrible, I usually never ever leave bad reviews but this place did it for me. I order from here multiple times from the app in at least 20 mins. in advance and my order is never ever ready. When you walk in, employees completely ignore you, talk loudly, not to mention how loud the music is, and this is the only starbucks I've experienced this at before. With covid you would think they would be more organized but, no. Clients are just all standing everywhere, some clients outside the door due to the fact that no one's order is ready yet since they only focus on the drive-thru orders, and even that, the line is always absurd. Not to mention the amount of times my drink was made wrong, and the employees seem like they get mad at the client when they are the one who messed up the order. I had an employee basically slam my order back on the counter saying that "they can not take it back". HORRIBLE SERVICE, HORRIBLE CUSTOMER COMMUNICATION, gives the starbucks name SHAMEEE. this place needs better management, service, just needs the whole place to be looked over. RIDICULOUS. IF I COULD LEAVE 0...

I have frequented this Starbucks for the past couple of years and the service has really gone down hill. I went yesterday and went into the store. There were only three people or so in the drive thru and one person ahead of me in the store. I took note that there were 8 employees and they all looked frantic and overworked to the point that I began to feel stressed out. I could not understand why as the drive thru was not busy and only a couple of people were in the store. I have noticed in past visits that they give preference to the drive thru which should not be the case. The whole thing made no sense. To say the least I waited 20 minutes for a coffee!!!! Totally unacceptable. Another thing I noticed was the person who appeared to be the manager did not even know how to work the machines. The whole experience was very frustrating. Please note I have never written a review but my experience here made me feel compelled to do so. I hope they get their act together. The...

There was a woman at the drive-through window who was super nice and then someone yelling over her shoulder at me because I had in between getting my order placed at the microphone and the window. Got a call from my mother who was in the hospital to see if I could get her a tea. I merely asked at the window if it was possible they could’ve just said no, and instead the man scolding me that they don’t have decaf tea and me about how I couldn’t order at the window. I’ve never had an experience like that at a Starbucks let alone this one and I can’t believe how rude he was. I said merely that my mother was in the hospital with a brain injury, and I was only asking they could’ve just politely said no instead of trying to give me a lecture about asking at the window. I won’t be back. Lectures are not necessary. Simple no is all that is needed. I will not be back to...