Dunkin' — Restaurant in Chattanooga

I received an email offer for a half dozen donuts for $3. I figured that I would try them even though Dunkin doesn't make them on-site anymore. Well you have to load the app to get the deal so I loaded it. Once loaded it showed that I could pick which donuts I want but it wouldn't put the order in the check out unless I git the preselected donuts. I figured I would still do it. I hit to place the order and it said I wasn't close to the store. I know I was still home and put I would pick up at a later time. So I waited to order when I got to the store. Now it won't do the order unless I put my card information in Google pay. I don't use Google pay. I asked when I pulled up to the order location to get the deal in my email. The lady said that she couldn't do it unless I ordered online. I told her that I don't use that form of pay and she said she couldn't help. I asked to use cash and she said it would be normal price because I didn't use the deal in the app. We'll let just say I won't be back to Dunkin. Cash is still legal tender and if you only do deals for people that use online only I hope they go out...

HUGE difference in service you get at the drive through depending on who is working the window that morning...! Some days it's fast / efficient/ friendly...

Other days you have someone who acts like they really hate having to work for a living and the customers are an annoyance to her morning. Impolite / doesn't return a simple good morning or a thank you, have a good day... just screw up your order and stick it out the window without looking at you or returning any simple human pleasantry.

It's a bummer that every roll up to order at the drive through feels like pulling a slot lever in Vegas...fingers crossed / no clue as to you will get at the window but hoping it isn't the princess who hates her job and her attitude to customers shows it. Plenty of people in this world wish they had a different job or made more money, but they still do the work and treat people with courtesy. And for some, getting a cup of coffee and a donut at Duncan is something of a treat they look forward to help get their day off to a better start.

Today, 10/9/23 close to 6:30 AM, was NOT a good time to get a morning coffee...

First off, the service was slow, and the worst part of my experience with this place…. we had scheduled a private room in the restaurant and we were scheduled for 10:00am and they had us set up our things in this room, we were there for about 40 minutes and someone else came along (white women) and said that they had the room scheduled for 9:30 am. How in the heck can you be scheduled for 9:30 am and get there at 10:30???? The district manager came to the room VERY RUDELY and asked who told us we could use the room, first of all, there was NO NEED TO BE SO RUDE!!!!!!!! She should have been rude to the person that booked the room for us ( one of her employees) instead of being rude to us!!!!!!! After all the confusion, she told us we had to leave when the ( white people were the ones LATE AF)!!!!!! But, they WILL NEVER see my business again!!!!!!! I was so hurt by the way she acted towards us as if we were in the wrong…..you guys need to get a DISTRICT MANAGER WITH SOME PEOPLE SKILLS AND A BETTER...